Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,605 reviews
Wag!Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we can help when and wherever you need! Every Pet Caregiver passes an enhanced background check, our services are insured, and support is standing by around the clock.We've thought of everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on the Wag! app, we make your life easier at every step.Wag! has a trusted record of experience with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers nationwide are dog people, and it shows.ServicesWalkDrop-InSittingBoardingTrainingHealthBook a serviceLearn more
Wag! (wagwalking.com) has 5,605 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 520 reviews with 4 stars · Clear filters
Generally a great experience, though wish it was easier to book multiple walks at once and I've had some issues with getting double booked when a walker cancels.
By Pete
Response from Wag!· Oct 3, 2018
Hi Pete, Thank you for the kind review! We really appreciate your feedback. If you ever have any further questions or concerns please reach out to us any time at [email protected].
We have had a largely positive experience with Wag, although not every walker seems to be as enthused / thoughtful as they should be.
By Owen
Response from Wag!· Oct 3, 2018
Hey Owen, Thank you for your review! We want to ensure that you are enjoying your walkers each time. If you would like to reach out to us at [email protected] we would be happy to block the walkers you are unhappy with from your account.
All around very good service. I’m would prefer a way to reach an actual person and speak with them versus the text method. I also find the pricing a bit high. I’m otherwise pleased with the service, and will use them again in the future.
By Miki
Response from Wag!· Oct 2, 2018
Hey Miki, Thank you for your review! We are glad to hear that you are enjoying the app and appreciate your feedback. You can contact us by phone call any time at our owner support line at (323) 894-7981.
I really like wag. Convienet and trustworthy.
By Annie
Response from Wag!· Oct 2, 2018
Hi Annie, Thank you for your review! We are glad to hear that you are enjoying the app.
Great. So far, I've only had positive experiences with Wag. The only incident that I think is worth noting is the one time a walker forgot to put the house key back into the lock box. This made me a little nervous and I called the customer support team. No one from the team answered, but I left a message. I then found the key under the door mat. Though nothing of note happened, and I was relieved to have found the key, the incident does make me nervous about the risk of something happening in the future, and how the team would handle it. I never heard back from the Wag team even though I called multiple times and left a voicemail.
By Grace
Response from Wag!· Oct 2, 2018
Hi Grace, Thank you for reaching out regarding your experience. We are glad to hear that you have had positive experiences with the app. Your security is extremely important to us and something we take very seriously. If you would like to reach out to our team at [email protected] we would be happy to look into what occurred and ensure that this walker is blocked from your account moving forward.
I'm mostly really happy with Wag. Walkers are prompt and kind and it's great to be able to book spontaneously as my schedule isn't regular. sometimes have experienced difficulty getting in touch with support.
By Lynn
Response from Wag!· Sep 27, 2018
Hi Lynn, Thank you for your review! We are glad to hear that you are enjoying the service. We appreciate your feedback and are continuing to work to become more convenient for you. If you ever have any additional feedback you would like to share you can reach our team directly at [email protected].
It's a great idea, however we have had some hiccups in service. Hoping they iron everything out.
By Frankie
Response from Wag!· Sep 27, 2018
Hi Frankie, Thank you for your review. We would greatly appreciate any feedback you have in regards to your experiences. You can reach us directly at [email protected].
It’s ok. Wish the walker’s were on time and consistent in terms of who’s going to walk my dog each day.
By Fatima
Response from Wag!· Sep 27, 2018
Hi Fatima, Thank you for your review. We really appreciate your feedback! If you are interested we also offer recurring schedules which would be the same walker at the same time each week. This could help provide more consistency for you and your pup. Please feel free to reach out to us at [email protected] if you would like to set it up!
