Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,605 reviews
Wag!Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we can help when and wherever you need! Every Pet Caregiver passes an enhanced background check, our services are insured, and support is standing by around the clock.We've thought of everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on the Wag! app, we make your life easier at every step.Wag! has a trusted record of experience with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers nationwide are dog people, and it shows.ServicesWalkDrop-InSittingBoardingTrainingHealthBook a serviceLearn more
Wag! (wagwalking.com) has 5,605 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 520 reviews with 4 stars · Clear filters
Wag has been a lifesaver with my hectic work schedule. The only reason I didn’t leave 4 stars is because the app can be challenging sometimes.
By Jasmine
Response from Wag!· Oct 26, 2018
Hi Jasmine, Thank you for your review! We are glad to hear that you are enjoying the app and appreciate any feedback you may have. You can reach our team directly at [email protected].
Great and easy to use. Wish there might be a little more consistency with the walkers and how they use the app but like how you can review them. Although, don't want to downrate a walker when they still do a good job with the pup.
By Kendall
Response from Wag!· Oct 26, 2018
Hi Kendall, Thank you so much for your review! We appreciate your feedback and are glad to hear that you are enjoying the service.
Wag is very helpful however when you put in a request for a walk ASAP and no one confirms within say 30 minutes you should be able to cancel the request without penalty.
By Mandy
Response from Wag!· Oct 6, 2018
Hi Mandy, Thank you for your review! There is no fee for cancelling the walk if a walker has not yet been approved. If you have any questions about charges please feel free to reach out to our team at [email protected] and we would be happy to assist.
Convenient to use but not very navigation friendly. Don't like that you can't view the different walkers you've used in the past and their profiles. Profile info is too vague.
By Bora
Response from Wag!· Oct 6, 2018
Hi Bora, Thank you for your review! We are glad to hear that you find the app convenient and appreciate your feedback. If you ever have any further questions or concerns please feel free to reach out to our team at [email protected].
There was some issues sorting out the reaccuring schedule in the beginning. But now everything is great.
By Christina
Response from Wag!· Oct 6, 2018
Hi Christina, Thank you for your review! We appreciate your feedback and are glad everything worked out. If you ever have additional questions or concerns please feel free to reach out to our team at [email protected].
I like it, but the service can be really delayed or slow. Also, I've had walkers cancel, or say they started the walk and hadn't.
By Jazzi J.
Response from Wag!· Oct 6, 2018
Hi there, Thank you for your review. We always want to do our best to ensure that your pup is taken care of on time and it is against our policy for walkers to start a walk when they are not out with your pup yet. We would be happy to look into your concerns and block these walkers from your account if you would like to reach out to us at [email protected].
Great service overall
By Sa
Response from Wag!· Oct 5, 2018
Hi there, Thank you for your review! We are glad to hear that you are enjoying the service.
WAG has been a great addition in helping me take care of my senior dog when I travel for work. All of the walkers have been very personable, professional and dependable. The customer service/support team have also been very responsive in trouble shooting any challenges when making reservations. There are a few app modifications that I think would make the process more user friendly; but overall I am very satisfied with WAG.
By M. C.
Response from Wag!· Oct 5, 2018
Hey there, Thank you for your review! We are glad to hear that you are enjoying the app and service. We also really appreciate any feedback that you may have. You can reach out to us any time at [email protected].
