Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,605 reviews
Wag!Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we can help when and wherever you need! Every Pet Caregiver passes an enhanced background check, our services are insured, and support is standing by around the clock.We've thought of everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on the Wag! app, we make your life easier at every step.Wag! has a trusted record of experience with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers nationwide are dog people, and it shows.ServicesWalkDrop-InSittingBoardingTrainingHealthBook a serviceLearn more
Wag! (wagwalking.com) has 5,605 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 520 reviews with 4 stars · Clear filters
Some walkers are great but sometimes I get some who don’t follow directions. There’s also a loss of getting the same walker consistently or constantly changing who is scheduled to come.
By Rachel
Response from Wag!· Oct 29, 2018
Hi Rachel, Thank you for your review! If there are any walkers you would prefer to have blocked from your account please feel free to reach out to our team at [email protected].
Almost always a good experience!
By Ethan
Response from Wag!· Oct 27, 2018
Hi Ethan, Thank you for the lovely review! We are glad to hear that you are enjoying the experience.
Overall we’ve had a great experience with Wag! Our regular walker is awesome with our dog. She is super friendly, responsive and courteous. Our only complaint is that the app is glitchy—sometimes we’ll get info about a walk hours after it occurred rather than in real time, etc. Other than that we’ve been very pleased.
By Lady’s M.
Response from Wag!· Oct 27, 2018
Hi there, Thank you for the lovely review! We are glad to hear that you are enjoying the service and have found a great match with your walker. We appreciate your feedback and if there are any additional details you would like to share please feel free to reach out to us any time at [email protected].
App works pretty well and walkers have been nice. Making scheduling changes can be a little frustrating.
By Anonymous
Response from Wag!· Oct 27, 2018
Hi there, Thank you for your review! We are glad to hear that you are enjoying the app and appreciate your feedback. If there are any additional details you would like to share please feel free to reach out to our team at [email protected] any time.
Good and not so good. One dog walker didn't show up for a walk and I find support very dificult to deal with.
By Joyce
Response from Wag!· Oct 26, 2018
Hi Joyce, Thank you for reaching out regarding your experience. We appreciate any feedback you may have and would be happy to block this walker from your account moving forward. You can reach our team directly at [email protected].
Easy to use, and I love that the app allows us to view the walk and receive photos while en route.
By Jonathan
Response from Wag!· Oct 26, 2018
Hi Jonathan, Thank you for the lovely review! We are glad to hear that you are enjoying the app. If you have any additional feedback you can reach out to our team any time at [email protected].
Customer Service is quick to fix an issue, but unfortunately are hard to get a hold of when you need it. Voicemails aren’t returned and you have to continue to call until someone answers.
By Sandra
Response from Wag!· Oct 26, 2018
Hi Sandra, Thank you for the lovely review! We are glad to hear that you are enjoying the service. We are continuing to work to expand our customer service team so we can get back to you as quickly as possible.
The service is great and the walkers have all been top notch. The pricing is a little high and there should be an option To create your own tip. The wag lock box is a great and makes me feel secure. I wish there was and option on the app to select your own walker
By Andrew
Response from Wag!· Oct 26, 2018
Hi Andrew, Thank you for the lovely review! We are glad to hear that you are enjoying the service and appreciate your feedback. We do have a feature to re-book your previous walker. If you would like this added you can reach out to our team at [email protected].
