Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,605 reviews
Wag!Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we can help when and wherever you need! Every Pet Caregiver passes an enhanced background check, our services are insured, and support is standing by around the clock.We've thought of everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on the Wag! app, we make your life easier at every step.Wag! has a trusted record of experience with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers nationwide are dog people, and it shows.ServicesWalkDrop-InSittingBoardingTrainingHealthBook a serviceLearn more
Wag! (wagwalking.com) has 5,605 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 833 reviews with 1 star · Clear filters
Absolute scumbags who flag accounts on account of a CLIENT propositioning me to get off the app. AGAIN A APP USER AND NOT THE WALKER. No notice and they did not release my funds MONEY ALREADY EARNED.
By MA
Response from Wag!· Apr 28, 2022
Thank you for the review, we can see that you are currently addressing your concerns with the appropriate department.
Meet our sweet son Monty, today he went to dog heaven because of an ill-Equipped incompetent, “caregiver” neglected to take care of our sweet child. So, at roughly 650pm last night , it was rainy and thundering and he was out by himself! Scared , away from his parents and at the mercy of strangers and that dog walker named Katherine P came to walk him , and low and behold this idiot that calls herself a qualified dog walker didn’t even know how to attach a leash to a collar appropriately! With this being said we had to pick up our dead sons lifeless body off 440 this evening and cremate his body on this Tuesday evening , the immense sadness we feel is unbelievable. He was 8 months old , he saw heaven before he saw his full life ahead . I don’t recommend wag , and I certainly would be skeptical of who you select to put in the care of your loved one, your canine son or daughter could be next .
By Jessica mom of M.
The worst, they don’t take any accountability for their pet workers and don’t give you your money back
By Nelly B.
Response from Wag!· Mar 29, 2022
Hi Nelly, thank you for taking the time to leave your review. We're sorry to hear about the negative experience and would like to further look into this. Please send more information to [email protected].
They kill dogs and then charge you for it. Don’t trust this company with your precious pets if you care for them!
By Rodolfo M.
The WORST. Please do not waste any time or money with Wag in any capacity.
By Beth S.
Response from Wag!· Feb 28, 2022
Hi Beth, thank you for taking the time to leave your review. We're so sorry to hear that you've had a less than perfect experience on the Wag! platform. If there is any specific feedback that you have on how we can improve, please send your insights to [email protected].
The app for Wag is horrible. They require that you put up your credit card before you book the service. I did this and they were unable to fill the request without using multiple dog walkers so I did not book the service. (so I thought) I did not accept the 2nd dog walker, and went in to view my schedule which was empty. However I got a charge for the 1st dog walker they apparently somehow accepted. I never approved this. They knew I needed a single person to do the job because my pup has some fear behaviors that precludes this. When the charge came through I went on and cancelled the service, which was not showing up on my schedule. I was immediately charged $5 for a cancellation fee. I found a way to contact them and they said there is always a fee for cancellations. I explained that I never booked it in the first place. They said they could not remove it. I had the fee reversed through my credit card, but feel I was treated rudely and they were not believing me when I said I didn't approve the sitter. They are rude and unprofessional and I would not recommend this company to anyone.
By Glenda B.
Response from Wag!· Feb 22, 2022
Hi Glenda, thank you for the review. We're sorry to hear about the negative experience and the confusion. There are a few ways that a Pet Caregiver can be approved for a service that is booked including Pet Parent match, Use Fastest Available, and Use Preferred. The way that your service is assigned a Pet Caregiver is selected during the scheduling process and some of these options do not require a Pet Parent to manually review and select their caregiver to be assigned. We'd like to further look into what happened in your case. Please send us more info at [email protected]!
Horrible! Do not sign up to be a dog walker or caregiver! They take your money for a background check and then after approval inform you if there are jobs in your area. There were none in my area and so I couldn’t book any jobs and they refuse to refund the initial fee to join. Here is what’s worse. Even if new jobs were available, a new person can’t be listed publicly on their website as a caregiver until you book several jobs but you can’t book jobs unless you are recommend as a caregiver. This circular logic keeps new caregivers from getting any jobs. Do not use the app, they are not ethical!
By Heather L.
Response from Wag!· Jan 27, 2022
Hi Heather, we appreciate you taking the time to leave a review. We'd be glad to help with your experience using the Wag! App to locate pet care service requests near you. Wag! provides resources at help.wagwalking.com for 'Promoting Your Profile' to help you as a business owner, to promote your pet care business. If you are in need of additional App assistance, please feel free to reach out to us at [email protected]. Thank you!
i downloaded wag 5 weeks ago, put up a positng, but no one answered so i deleted the positng and the app. Fast forward to today-- someone randomly shows up in my house with my door code saying they are booked for a walk! Completely scaring my family and I. I called wag and they were not sure why they sent a stranger my door code when I hadn't even had the app for 4 weeks. Very concerning. I asked to delete all my info-- they said they don't have to because I don't live in Califronia ??? Very scary company -- would avoid.
By Cam M.
Response from Wag!· Jan 19, 2022
Hi Cam, thank you for taking the time to leave a review. Please send us more information at [email protected], we would like to take a look into this.
