Wag!Reviews of wagwalking.com

It’s a great service! The app is a little confusing at first but after awhile you get used to it. Also it seems like the more you use it the more features it opens up to you. I like that but I also think it should all be available to users all the time.

Wag has been great at allowing me to work through lunch or after work and get my dog a walk. Sometimes the requests have left me waiting and nervous my dog won’t get a walk, but they’ve always eventually come through. The boarding feature needs to be improved, but I’m assuming it’s still pretty new.

I love Wag! It’s very conviniment for busy professionals and makes it possible to have a puppy. Most of my walkers have been lovely. The only reason I dropped one star is because the walkers are often very late. That becomes a problem when I’m on a schedule.

Great last minute walking service. I used wag after trying to set up walking with my dog by calling a few numbers I saw on fliers, but then having the walkers bail on me at the last minute. Getting desperate, I tried out wag. Generally, it's worked really smoothly -- I can set up the walks well in advance, or at the last minute. I requested a free lockbox for my keys, so even when I use different walkers every day of the week its easy for them to get in. The app lets you leave very specific directions for the walkers, and they leave you pictures and a detailed update when you are done. I only have 2 reservations. The first is the price, which is about 25% more than I pay our regular walker. You do get a lot of bells a whistles for the extra cash (real-time, GPS monitored walks, photos, updates), but I'd rather pay less as long as I know the person. However, I'm happy to pay the premium when my walker is sick or busy and I need to find a new walker in the next few hours. The other reservation is that, like Uber, you can sometimes get a bad walker. Most have been great, but I had one who couldn't handle my dog and left our lock box unsecured. Luckily the app lets you block walkers you don't like from future jobs. All in all, I think it's a great service that I will be using regularly in the future.

Wag is an excellent service concept but the customer service is poorly lacking

The dog walker was fabulous and reliable. I only gave Wag 4 stars because their app is not very user friendly.

Wag is awesome for random times you need a walker. They are too pricey to use consistently. It would also be nice to coordinate a regular walker through wag.

Overall a great app and service provider. The walkers are very friendly and responsive when I am in need of contacting my scheduled walker. The app is also very convenient and text follow-up is very punctual. When I schedule my walks in advance I always am able to get my preferred walkers. One two occasions I've had a hard time getting an ASAP walk because response time was so slow. Customer service is usually very good at getting in touch with me to ensure they are working diligently on my request and will not charge if a walker cannot be found in the time frame you need.