Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,605 reviews
Wag!Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we can help when and wherever you need! Every Pet Caregiver passes an enhanced background check, our services are insured, and support is standing by around the clock.We've thought of everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on the Wag! app, we make your life easier at every step.Wag! has a trusted record of experience with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers nationwide are dog people, and it shows.ServicesWalkDrop-InSittingBoardingTrainingHealthBook a serviceLearn more
Wag! (wagwalking.com) has 5,605 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 520 reviews with 4 stars · Clear filters
Walkers are fine. However, I find it hard to work on the App or Web Site in terms of scheduling multiple dates, canceling a walk, etc.
By Sandy
Response from Wag!· Dec 6, 2018
Hi Sandy, Thank you for your review! We appreciate your feedback to help us make the experience better.
Had great walkers on here so far! Only issue was one walker broke my key off in the door.
By Khristina
Response from Wag!· Dec 5, 2018
Hi Khristina, Thank you for your review. We appreciate your feedback and understand that this issue would be frustrating. If you need any further assistance with this issue please reach out to our team directly at [email protected].
The app is super easy to use and nice that you can text for support. Only issue is that sometimes there are no walkers to pick up the walks, even in the middle of Boston so I always try and have a backup plan in case there are no Wag Walkers.
By Lindsay
Response from Wag!· Nov 7, 2018
Hi Lindsay, Thank you for reaching out regarding your experience. We are continuing to work to expand our walker team to help ensure your pup gets a walk. If you ever have any additional questions or feedback please feel free to reach out to our team at [email protected].
Walker showed up as promised and did a nice walk with photos. Dog walker was nice and friendly. This was the first time I used it so I’d say so far so good
By Cyndy S.
I love the updates and free lock box. It gives me peace of mind while i am away. It was difficult to know where to go for tech support for a specific question. I also wish we could message our walker or at least reply to their update.
By Hailey
Just wish there was a customer support number to call... everything else has been great!
By Julie G.
I think Wag is a wonderful service. I took a job in another city so I currently commute about 3 hours round trip..too, too long to leave my pups home alone and with no outside relief. A former co-worker sang its praises and I have had absolutely no concerns about the safety of my home and pets. Honestly don't know what I would have done without Wag to help during this time of transition.
By gb
Great program, only thing I wish was different is being able to bulk edit your schedule. Also, incentives to keep using the app would be great!
By Melody
