Wag!Reviews of wagwalking.com

Don’t use this service: the pet caregivers don’t care and are not qualified in any way. They leave your house a mess and don’t care for the animals. My four year old boy wasn’t walked at all and pooped in the house

HORRIBLE FOR PET CAREGIVER. THERE IS NO ACCOUNTABILITY IN CUSTOMER SERVICE. THE TECH DEPARTMENT DOES NOT CARE IF YOU HAVE GLITCHES. THIS APP IS IMPOSSIBLE TO USE WITHOUT ANY HICCUPS. CONTINUE USING THIS APP IF YOU WANT TO DEAL WITH THE APP NOT WORKING, AGENTS WHO GASLIGHT YOU, AND THE COMPANY HIGHER-UPS NOT CARING ABOUT WHETHER THIS APP IS WORKING PROPERLY FOR CAREGIVERS OR NOT. I'VE BEEN USING THIS APP FOR ALMOST 5 (?) MONTHS AND IT.HAS.BEEN.HELL.

I urge you DO NOT USE WAG! My 9 month and 10 month old PUPPIES were left alone for 13 HOURS when we hired (and paid good money for) an overnight sitter with the indication that the dogs were not to be left alone for more than 4 hours (they are still puppies) and that it was an overnight sleep in our house stay. The sitter came to our house at 7pm fed the dogs dinner and left by 8pm (we have ring cameras with evidence) She did not return the next morning. When we messaged her she lied about being there - when we mentioned the ring camera she then said she had to leave because her dog got sick in the middle of the night (did not tell us this). We immediately contacted wag - they promised us they were canceling the booking and giving us a credit towards the new hire and walker we had to hire in meantime to let them out. None of these credits were honored. The sitter did not get anything on her profile that indicated her NEGLECT and wag let her cancel the booking on us like it was her choice. I have called wag several times about the situation, the sitter, and overall the experience and they have proved over and over again they do not care about the wellbeing of your animals. USE OTHER DOG WALKING SITES. I have had no issues like this with Rover.

Dog got a hold of some spilled food outside owners apartment. The safety and concern review said I violated the contract, yet there's people who steal, leave doors open, and who abuse these animals, who don't really care they also violate the contract, yet nothing happens to them? Was denied cooperates phone number by both thier supervisors and employees. Please pull those calls. As there is hypocrisy going on in this company. And stay away from "Robin" as she claims to be a specialist. Please pull those calls.

LISTEN TO EVERYONE ELSE AND DON'T USE THIS COMPANY! I used a dog walker by the name of Kelly Jeanne Burgess Cooper in the Dallas area. She stole 140.00 from me. After reporting her to WAG and telling them I have proof of the theft, they haven't done anything about it. She is still out there walking dogs and most likely stealing from other customers. I have emailed them multiple times and just keep getting the run around that the compliance department will contact me. Not sure what to do at this point but just know if they allow some of these criminal dog walkers into your home, they can steal and there will be no one in their company will help you. Never again will I trust this company.

This is an absolute clip joint. Don't give your debit card info to these people. Here's my story; A. I SIGNED UP FOR WALKING MY DOG. B. AFTER DISCUSSION WITH THEIR ASSIGNED SITTER. I SWITCHED TO BORDING THEY CHARGED ME $154 FOR CHANGING THE SERVICE. B. THE ASSIGNED SITTER SAID HIS LANDLOARD WOULD NOT ALLOW DOGS OVERNIGHT. SO, ON HIS ADVICE, I SWITCHED TO SITTING. THEY KEPT THE CHARGE OF BOARDING, A MORE EXPENSIVE SERVICE. C. THEY HAVE NOW PLACED AN ADDITIONAL HOLD OF $408 FOR BOARDING. THEY DO NOT ANSWER PHONE CALLS, TEXT MESSAGES OR EMAILS. IN ADDITION TO MY MONEY, THIS HAS COST ME HOURS OF AGGREVATION.

I scheduled a over night care giver for 5 nights, paid in full & had to cancel a week before I was scheduled to leave. I was charged 50% of the FULL RATE!! No services rendered at all

One of their “verified caregivers” broke my front door key and didn’t inform us. Wag dismissed my claim. Now I will have this large inconvenient bill and they are doing nothing about it. Poor customer service.