Wag!Reviews of wagwalking.com

Exactly as advertised. The walkers arrive on schedule, they document the walk with pictures and real time GPS, and they offer great specials from time to time

Wag is a very useful tool for a busy dog owner. The convince and flat rate is unbeatable. There are some issues, however. The main issue is that you can't select for each walk how many dogs you want. So if you have two dogs on your account it automatically books the walk for two dogs. You have to text the helpline to change details like that. If that feature was fixed, it would be very helpful. It also would be helpful if the text box to type in for instructions was bigger. So you can more easily review what you have written.

Overall a great experience. Some walkers are more energetic and send more videos than others. Never received my lockbox that was supposedly sent therefore I have to make other arrangements

I think the pricing is a bit steep. I would certainly use the platform more regularly if the prices were more reasonable for daily use customers. I typically choose the 60 minute walk, which is $30, plus any tip. If the pricing was scaled back I could see myself using the platform at least two or three more times per week. Currently, I just can't afford to use this platform more than once or twice a week, maximum.

The walkers have been great- the app needs work.

Great features but they really should let you cancel without being penalized. I have had to reschedule and walk my dog myself because a walker was half an hour late! I couldn’t just cancel and it’s not my fault if a walker also accepts an ASAP walk, says they will arrive by a certain time and then CHANGES their ETA to an hour from that original time. I canceled that walker because I found that unprofessional and really inconvenient to myself and my dog who was waiting even longer than I anticipated. So they need to create way better standards and expectations for ASAP walks and committing to arriving ON TIME and if not, they should be penalized. I am a current wag walk and I don’t understand how these walkers can’t prepare and arrive when they literally tell the owner they will arrive. Especially when the owner is home! I was on crutches two weeks ago and told the walkers this but they wouldn’t show and I’d have to resend an ASAP request for a more prompt and serious walker! So unreliable sometimes. As a user of the app I’m a little disappointed.

Sometimes the app does not update appropriately, which has happened mid-walk so I don't know where my dog is.

Convenient way to book a dog walker to take care of my pup at work. Had one no-show out of 6 walks, if this becomes an issue going forward I will limit my use.