Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,605 reviews
Wag!Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we can help when and wherever you need! Every Pet Caregiver passes an enhanced background check, our services are insured, and support is standing by around the clock.We've thought of everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on the Wag! app, we make your life easier at every step.Wag! has a trusted record of experience with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers nationwide are dog people, and it shows.ServicesWalkDrop-InSittingBoardingTrainingHealthBook a serviceLearn more
Wag! (wagwalking.com) has 5,605 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 520 reviews with 4 stars · Clear filters
The only issue is trying to get a regular dog walker and on two occasions the walker was 60 mins late and 90 minutes. Fix this!!
By John J L.
Response from Wag!· Feb 1, 2019
Hi John, Thank you for your review. We appreciate your feedback and will make sure to pass it along!
Wag! has been an incredible help with our puppy. Getting pictures and updates when we are at work definitely put our mind at ease. There were a few instances where the walker canceled last minute and we had to make other arrangements but in the past six weeks, it has only happened twice. Overall, they offer an excellent service.
By Courtney
Response from Wag!· Jan 31, 2019
Hi Courtney, Thank you for your review. Glad to hear that you've had an overall good experience with our service and enjoy the live updates!
Have had some very good walkers- and some not so good. The app is easy to use, very reliable, excellent customer service. I love the free lock box available. My only negative opinion is it’s unfortunate you cannot pick a walker- it’s counter productive to be assigned a walker, dislike the walker’s attributes, cancel the walk, and hope you get someone new/better.
By Alli
Response from Wag!· Jan 31, 2019
Hi Alli, Thank you for your review. We appreciate your feedback as we continue to improve the experience for you and all the pet parents out there!
Walks are usually scheduled promptly, walkers are very friendly and courteous, and my dog comes home happy!
By FARELL D.
Response from Wag!· Jan 29, 2019
Hi Farell, Thanks for your review. We're happy to hear that your dog comes home happy from Wag! walks.
The service is fantastic The app is sometimes buggy. It’s not easy to navigate when first opened. I needed to call help desk. I wish I could share my walkers info with friends to recommend her.
By Jeremy
Response from Wag!· Jan 29, 2019
Hi Jeremy, Thank you for your review. We appreciate your feedback and will pass this along to the team!
Good enough as backup option for when regular/professional walkers are on vacation. Our preference for day to day use is with walkers who know our dog well and can take him off leash. Wag walkers can be a bit hit or miss with time outside, when they hit "start" and "end" on their app, walking speed, and how well they follow instructions.
By Tim
Love the app. Has made my life so much easier. Sometimes I need a dog walker after 7:45 pm or later. I understand it’s tough to find walkers that late. However, the app does not let me know they cannot find someone until the next day which Is frustrating. Other than that, I love it.
By garcia
The only challenge I have encountered is when I cancelled a walk 24 hours prior and still received messages that the walker was at my house to pick my dog up, we were not at home. I never received a reply. As soon as it stops raining I will contact again.
By kathy
Response from Wag!· Jan 17, 2019
Hi Kathy, Thank you for your review. We appreciate your feedback as we continue to improve the experience. If you need further assistance, please reach out to [email protected].
