Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,605 reviews
Wag!Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we can help when and wherever you need! Every Pet Caregiver passes an enhanced background check, our services are insured, and support is standing by around the clock.We've thought of everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on the Wag! app, we make your life easier at every step.Wag! has a trusted record of experience with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers nationwide are dog people, and it shows.ServicesWalkDrop-InSittingBoardingTrainingHealthBook a serviceLearn more
Wag! (wagwalking.com) has 5,605 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 520 reviews with 4 stars · Clear filters
Have a few trouble using the app itself but customer service and the Walker’s are terrific!!!!
By mona
Response from Wag!· Feb 19, 2019
Hi Mona, We appreciate your feedback! We're happy to hear that you've had a good experience with our Customer Support team and walkers.
It would be helpful to have the capability to book more that one walk per day and not have to wait for the first walk to be completed.
By chris
Response from Wag!· Feb 15, 2019
Hi Chris, Pet parents should be able to schedule out multiple walks. If you need assistance, please call or text our Customer Support team at (323) 894-7981 so that they can walk you through it.
Three of the four walkers sent have been awesome. Customer service did absolutely nothing to compensate me for the substandard service of the other walker.
By AMR
Response from Wag!· Feb 15, 2019
Hi AMR, Thanks for providing your feedback. If you need further assistance regarding your experience, please contact us by email at [email protected].
Not all walkers are the same
By Dan
Response from Wag!· Feb 14, 2019
Hi Dan, Thank you for your review. If you've booked walkers you like in the past, you may add them as preferred walkers. Let us know if you have any questions!
I have a great dog walker, Christian Rodriguez-Brown! Jace has a great 30 minutes with him daily. WAG! Customer service is very responsive when an issues arise with billing or changing my walker. The only thing that needs attention is when a walker has to cancel a recurring walk it defaults to the one walk price. Other than that, WAG! Is great! I would refer my friends (if they had dogs)!!
By Lynette
Response from Wag!· Feb 14, 2019
Hi Lynette, Awesome to hear that Jace has found a daily walker you like! We're so happy to hear that you've had a great experience with recurring walks and we appreciate your feedback about cancelled recurring walks that default to the one walk price.
The response is fast, the walkers are mostly very good and caring, but the Android app needs some SERIOUS work. Crashes on my Samsung S9+ easily and often.
By Robert
Response from Wag!· Feb 7, 2019
Hi Robert, Thank you for your review. We're glad to hear that you've had a great experience with the walkers and we appreciate your feedback regarding the app.
Need work on mobile and desktop pages. They dint coincide.
By Dee
Response from Wag!· Feb 5, 2019
Hi Dee, Thanks for your review. We appreciate your feedback and will pass it along to the team.
I really like the service. I think the walkers have been good and found particularly that I really like and my pup has developed a relationship with. I also really appreciate the ability to get discounts for recurring walks and for purchasing a certain number of credits in advance. This is great as the service is a little more costly than I expected. However I don’t mind paying a little more knowing that walkers are vetted and insured. I also really like knowing where my dog is when he is on walk and when he poops and pees. I very much like that I can book a specific time because my schedule can be busy. There are certain things I wish were easier eg setting up recurring walks with past specific walker and it would be nice to be able to see walker options (my pup prefers women and gets a bit nervous around dudes he doesn’t know). Thanks for survey. Love dogs please!
By Angela
Response from Wag!· Feb 5, 2019
Hi Angela, Thank you for your review. We're happy to hear that you've found a walker that your pup has developed a relationship with! We appreciate your feedback and wanted to let you know that we can note that your pup has gender sensitivity. Just drop us an email at [email protected] with the info and we'll be able to make note of it.
