Wag!Reviews of wagwalking.com

The app is hard to use when trying to select a specific dog walker. There should be more options for using a single dog walker and requesting only them.

My walkers have been good with my pets, even one challenging big girl. However, there have been 2 walks cancelled, and a billing concern that I haven’t been able to clear up with customer service. Customer service is what keeps wag from getting 5 stars. The pet experience has been great.

Too expensive

Wag is great with walks... As long as you can pre-book in advance. If however, you use there ASAP feature: Once a walker took the dogs out and never marked the dogs as returned, causing me to panic. After about 2hrs of waiting and chatting back and forth with customer service they were able to locate my dogs and let me know the walker had returned the dogs, but forgot to mark the walk as completed on the app. On a second, separate ASAP-Walk occasion, the walker had accepted a walk at a specified time, about 2hrs later, the walker did not show up, and I had to reach out to costumer service to find a walker as soon as possible. On both occasions, customer service was very prompt in responding to me and making sure I was satisfied with the correction. WAG reached out to me both times via email, text and over the phone.

The app is not intuitive and the scheduling changes often. There are too many people texting me and asking for my email and name. There is no coordination between people texting for the same issue. I have had 3 people come to the house to walk the dog one time.

There have been a handful of occasions now where my Wag! walker canceled within 3 hours of my scheduled walk. In most cases, a back up walker ended up covering but in a few cases, the walker just never showed up. I wasnt notified by Wag! and I was scrambling at the last minute to find coverage or calling favors on neighbors to help. I use Wag! so I don't find myself in these situations when I am unable to provide care for my dog and I can't have walkers cancelling leaving me without coverage.

The concept is great, and the most reliable aspect of WAG is the walkers themselves. There have been several occasions when the functionality of the app was less than desirable, though. Not only have I experienced buggy communication issues, but walkers have voiced similar complaints to me, as well.

The vetting process for some of the walkers is questionable. I have had three bad experiences with walkers. It was only after reviewing my security camera in my home that I was able to see how some of the younger walkers handle dogs who are scared of them. That being said, I do have four preferred walkers who are excellent.