Wag!Reviews of wagwalking.com

The walker should be able to text me back if I text them through the website application.

No matter how many walkers I mark as favorites, I don’t often get the same walker twice. I understand that I don’t book my walks with a schedule or pattern; I book every day or every other day as the need arises, so I take what’s available. However I have heard from virtually every walker that “Gee, I was available but didn’t know...” when I have asked why I couldn’t get them previously. SO MANY with he same response cannot be a coincidence soit tells me that my request is simply put into an algorithm and whatever walker pops up first is inserted. Not cool.

Terrible app itself. Many errors, had to call customer service multiple times. Dog walkers seemed fine though.

The walkers are great. The service not so great. I spend up to 150 a week on walks and when i can’t schedule I get a response that wag don’t offer their service to my area even though I’m an existing customer. It might be because that time doesn’t suit. But I have to play around with times. It takes me up to an hour to schedule. Wag could notify me why and how I can schedule instead of an automatic response. For this reason I will be looking to take my custom elsewhere

I think it's a great concept, and the app is fairly easy to use. I've only used the walking feature (not boarding or grooming), and my experience varies a lot between every walker, so there is a lack of consistency. A lot of the features, such as the report card, are great in theory (and cute!), but not all walkers approach the situation with the same level of professionalism. I consider myself to be fairly low-maintenance, so these issues are minor when compared to the convenience of having my dog walked on demand when I'm not feeling well or too busy. However, the lack of consistency is probably my only reservation when recommending this service to a friend.

The follow up for Cust Service is great but frankly, it is very expensive, especially when you don't get the time paid for. Not always but at least 50%, it is less than the amount of mins chosen. I think if the person putting the charge thru sees that discrepancy, the lesser amount should be charged. Also, when I walk my dog, 30 mins is at least 1 mile or more. She is barely going .5. I was doing this for extra exercise but all she is getting is a potty break which I can get for free with my neighbors. Great idea in theory but not worth the money.

Wag is a great service but I lot of confusion. Also, I don’t like the fact that when you request your walker and they don’t confirm I guess, they set you up with another walker without notifying you first. So every time my Sosa is with a different walker and I don’t particularly like that.

One of my wag walkers left my only key inside my home and was unable to drop off my dog in my home. I was out of town. Walker was able to keep my dog at his home which i was already was uncomfortable about and I uber it back home. I had to break in my own apartment which took 30 mins I had to climb up my room and got many bruises breaking my window to get in. This other walker left my doors unlocked while I was away for the holidays.