Wag!Reviews of wagwalking.com

Most walkers are friendly but I have had some new ones that seem unprepared for the task. No bags, no water, no idea how to make quick friends with dogs. I get the feeling that the walkers do not get any training before they are sent out on jobs.

You don’t respond when contacted

We are now in a different location in the city of Milwaukee and it’s difficult to get consistent walkers or a walker at all! One time I requested a walk around 630pm and the system kept pushing back the walk time and the walk was never picked up, pretty disappointing!!! Another time, a friend, Malik, attempted to a walk for Rocky and no one ever accepted the walk and the moment I schedule a walk it was accepted almost immediately for the same address!! What’s really going on🤔 Bethany

I had just begun as a wag walker and have been enjoying it very much up until recently. Today I had a scheduled dog walk and arrived at the property. In the instructions it said that the owner would be home to open the door for me, but no one answered. So I called and left s message for the supposed owner and waited for twenty minutes. I also contacted wag during this time also. So after waiting for 20 min, police arrived saying that there was a complaint of a possible forced entry and asked me what I was doing at this residence. I told them that I was a dog walker and was scheduled an appointment at this exact address. So the police contacted the owner of the house and the owner said she had no dog. The police then told me that you should never enter a house that you do not know is safe and told me to go home. I was refunded by the company, but I am still shocked about what happened. Please be safe. I believe wag should have a more secure, safe system to protect its walkers from possible danger.

Really enjoy the service but the app needs to be updated badly. The app experience should be really smooth. I have a Monday - Friday schedule for walks and when I want to update the “edit walk/access notes” it only allows me to do so when a walker is already assigned. I should be able to edit the notes whenever. Also when editing the notes when I edit one it should update all the other days that I have on there. Also the text your walker feature does not work, they never get my text. The call feature does work. I also don’t like that the walkers can cancel last minute but when I want to cancel after 24 hours there is a fee or reschedule choice. The customer service is great, always have a response right away. I love that we get picture or videos of our pups.

App didn’t work well or consistently and when I asked for feedback and advice I would get timely first contact by text, but never any true follow through. Also, I was charged as a “picky patron” or something like that, and charged additional fees, although I never actually received the walker that I had requested, but a seemingly random sequence of other walkers

I love the app itself and the service is great, however I wish there was a way to change walkers and go over more details with walkers prior to walks. I had one walker that said in her walk summary both of my dogs got away from her on a walk! that is very unacceptable and my animals are my children, it made me nervous to schedule another walk, not knowing how much WAG looks into people who want to become walkers. I canceled my further scheduled walks with them just because id like a little more info about my walkers prior and be able to change them.

Such a good service in theory but the app is total garbage. It's also extremely tedious that a walker can accept my walk but then can bail within an hour of when they're supposed to be there. I've had a majority of good walkers, though. And customer service is always responsive. Just wish the app didn't glitch as often as it does. And since it does, I wish we could book walks online.