Wag!Reviews of wagwalking.com

I have used wag for awhile now. The problem I’ve been having lately is that after I get a walker confirmed they usually cancel the closer to the time it gets. The last few times they couldn’t find a walker at all in the end. It’s very frustrating since I really needed someone and then had to change my plans to get home in the end.

Wag was great in Maple Shade! But it seems that in Mount Royal - I haven’t had as great experience in finding walkers. It takes a long time to find one if it does. Twice, it has been unable to find someone and I am left without someone to walk my dog. It’s a shame because I used to use it a lot!

Reliability issues with the walkers. Really great app, easy to use. Gives you all sorts of updates regarding your dogs walk. My only problem with Wag is that the dog walker can cancel at any time. Today the walker canceled the walk at 1:15 and the walk was scheduled for 1:30. This has happened about 25% of the time. I have started to take notice of the walkers who do this and remove them from my preferred walker list.

Wag is reliable about 75% of the time. Don't bother to schedule a walk on a Sunday morning, it will get canceled 14 times because their walkers sign up for walks, then stay out drunk on Saturday night, and cancel the Sunday morning walk. I've had walks scheduled for 8 am Sunday morning that didn't get filled until after 12 pm that day because of this, and it is like clockwork. Similarly, some of their walkers are unreliable and instead of doing some background work to fully service the customer's request, Wag will just cancel your walk and leave your dog unattended. Last weekend, I was in Puerto Rico and had a walker scheduled for 7 pm. He showed up, claimed he needed a code to get into my apartment, even though there is no code and there is a 24-hour concierge with a key, so Wag just canceled the walk. I then had to spend over 2 hours on and off the phone with them to get a walk rescheduled for my dog that didn't show up until 11:30 that night. This is not reliable service and no mom and pop business would be able to operate this way and stay in business. I will definitely be scaling my use of the service WAYYYYY back since this final straw. FYI, I've spent thousands of dollars on Wag, I prefer to spend my money at this point on a service I can rely on.

I love the idea on an on demand dog walking service - I mostly work from home, so it doesn't make sense to find a more regular service. For the most part, the walkers that come do well and leave me with a cute picture and info about the walk. However, a few have been dishonest about the length of time they walked my dog and some have been unknowledgeable about how to properly use a gentle leader or easy walker - which is dangerous to both dog and walker. Walkers seem to constantly drop walks. Fortunately, only one time did I have to rush home to take my dogs out, but it is still anxiety producing to worry about whether my dog will get walked or not. What has me moving on though is a recent series of walks in which I have been charged for an extra dog, even though I specify that only the one is to be walked. I have contacted customer support each time and received no reply. Each time I reach out directly to the walker to let them know they only have to take the one dog...but then when I go to leave a tip, the cost there is also inflated because I am tipping on the cost of a walk with 2 dogs, not one. There are plenty of dog walking services out there. This just isn't the right one for me.

He was a nice young man but I have requested females because my beagle is scared of men. I spent half of the walk time trying to get her to go walk with him. It was not a $14.00 walk, very disappointed.

Past 2 times I didn’t get a confirmation until 2 -3 hours after I requested my walk. One occasion I finally got a confirmation but the walker didn’t show up until a couple hours after the scheduled time. Then came to find out she canceled my walk because she couldn’t find my place. I live in the largest high rise in the middle of the street.l! Wag also didn’t provide me with a backup walker so money was taken but walk never happened. After I complained I got a refund but I’m losing a trust towards the service. Very upsetting.

I really appreciate what wag offers. My issue is when I book a specific walker, and then they somehow cannot make it, I end up with another walker bu default, often which changes too. If the walker I requested isn’t available, I would like to be given the option to cancel the walk without penalty.