Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,605 reviews
Wag!Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we can help when and wherever you need! Every Pet Caregiver passes an enhanced background check, our services are insured, and support is standing by around the clock.We've thought of everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on the Wag! app, we make your life easier at every step.Wag! has a trusted record of experience with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers nationwide are dog people, and it shows.ServicesWalkDrop-InSittingBoardingTrainingHealthBook a serviceLearn more
Wag! (wagwalking.com) has 5,605 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 520 reviews with 4 stars · Clear filters
Great experience having my dog walked when I need it. Dogwalkers are kind, professional and communicative.
By Laura
Response from Wag!· Sep 24, 2019
Hi Laura, Thanks for the review! Glad to help take care of your dog whenever you need us!
Love the service, most walkers are excellent however have had a few walkers that weren’t trained very well. Didn’t read instructions for where the key is, what door to enter. They default to calling and then don’t follow instructions.
By Jayne
Response from Wag!· Sep 24, 2019
Hi Jayne, We're glad to hear that you love our service and appreciate your feedback about the walkers. Thank you for being part of the Wag! community!
I love wag but have had a few times where waggers have cancelled and it takes 1.5 hours to get another.
By Ruth
Response from Wag!· Sep 16, 2019
Hi Ruth, We understand the cancellations are frustrating as we strive to create the best experience for our pet parents. Thank you for your patience and for being part of the Wag! community!
Most of the walkers, especially Daija, are fantastic and it helps tremendously to have the dogs walked while I am at work. My only complaint is that I’ve had a couple of walkers that cancel either right before or as much as an hour after the scheduled walk. When I see these walkers pick up the walk I would like the option to reject them and get another walker without having to pay extra.
By Christine
Response from Wag!· Sep 16, 2019
Hi Christine, We're glad you've found some great walkers! We appreciate your feedback regarding the last-minute cancellations and will be sure to pass it along to the appropriate team.
I’ve had friendly a reliable walkers. I really like the photo, tracking and documentation on the app. The box was too small to fit my apartment complex key and I had one person not able to open my front door (despite it being open). But I never felt like my dog was in danger or not being taken care of. He’s been treated very well by wag
By Anna
Response from Wag!· Sep 16, 2019
Hi Anna, Thank you for your review. We appreciate your feedback about the lockbox and will pass it along to the appropriate team. Glad to hear that you've had a good experience otherwise, and we look forward to our next walk with your pup!
I love the service. I really want to request a preferred walker. There is someone on there that is just mediocre and I really don’t want them. However, When I send request for preference.... They must send to all available....so 9/10 times I get this person. Therefore I’ll walk my own puppy or go to a neighborhood site. I want who I want for a reason. My dog pulls I need a professional. Thank you
By Stephanie
Response from Wag!· Sep 12, 2019
Hi Stephanie, Thank you for your feedback! You're welcome to contact our Customer Support team at 628-400-4426 to request to block this specific walker from your account.
As of now Molly has not been walked with WAG, it’s not that I don’t want to start using them now because I do, I just looked into pricing on a whim & I’m disabled & on a fixed income every month living on a disability check so I only have enough money to last me until October since I didn’t budget money for them this month. Molly’s very friendly, but because I can’t walk any distance I’m unable to give her the walk & exercise that I feel she deserves. I’m excited about doing this for her & I can not wait until she starts getting her walks.
By Mary H.
Response from Wag!· Sep 12, 2019
Hi Mary, We'd love to help take Molly out on walks! If you have any questions about our service, feel free to contact our Customer Support team and they'll be happy to help you out.
I love Wag but the only reason I gave 4 stars is because I had a Walker cancel one time and couldn't find another Walker so I had to cancel plans to come home and let my babies out.
By Vil
Response from Wag!· Sep 10, 2019
Hi Vil, We value your feedback as we strive to create the best experience for pet parents who use our service. Thank you for your review and for being part of the Wag! community!
