Wag!Reviews of wagwalking.com

For as large of a company as this has become, the iOS app feels very dated and amateur. I think an investment in a UI/UX team to rebuild the app to be more up to date and less buggy would be a good move to solidify long term retention of users. Phone support seems to be less polished lately. Feels like a change was made and more outsourcing had been used.

Nice to have, only game in town, prices very unreasonable, wish Rover wasn’t so difficult to book a walker, Wag is a monopoly and it is what it is

Why can't WAG run an efficient company? Isn't reliability important anymore? Shame on the owners, The walkers are fine but half the time I order a walk, get no confirmation and a walker shows up. Or I order a walk, get an affirmative response, and the appointment disappears. There was a time when WAG could never find a walker so I have already switched many walks to Rover.

My first and last time using Wag the walker lost the key to my apartment. She claimed she placed it back under the mat and when she returned from walking my dog the key had disappeared...this just didn’t make much sense to me! I ended up having to leave the location I was early so I could let my dog back in. I would’ve liked the service if this mishap didn’t occur. She sent me video and picture updates during the walk and there was a gps tracker so I could see the length and location of the walk. Unfortunately the key mishap left a bad taste in my mouth. Won’t be using wag again.

I'm a Wag! Walker and I do enjoy working for this company, but I've received a couple faulty reviews with no explanation, so I assume maybe those were in regards to wag itself and not necessarily me. I've encountered some pretty iffy dogs in regards to aggression, as well as lack of training, and I do feel owners should be screened a bit more, and if incidents happen regarding being bitten or extreme pulling that shouldn't be brought back upon the walker. There are definitely dogs I don't walk more than once because of those said items. Now, wag isn't all bad! It's nice being paid weekly, though wag taking 40% does seem like a lot. I've been working since October or November to get extra money since financially I'm not doing the greatest, but I'm making it. My regular customers are always phenomenal and always reach out to me to schedule more walks, and 99% of the time I'm able to take them. Those are my FAVORITE walks. The consistency is great for both me and their dog/s. I will say, most recent update has made the period of time from owners requesting a walk odd. My regular requested a walk between 3pm-6pm, so I picked 6 as we agreed upon, and it chose 9pm, on more than one occasion. I've gotten around that by doing "3pm" and it changing itself to 6, but I do think there's currently a bug in the system.

50% of Wag walkers are awesome! They took my pup on a quality mile plus walk, captured a really cute photo and wrote a detailed report card. 40% of the walkers are so so. The 30 minute walk is much shorter than a mile, they didn’t take a picture or the picture is bad, and on the report card they leave a generic sentence about how sweet my puppers is. 10% of the walkers are horrific. For example, a walker we had last week took my dog to the dog park instead of walking him. I had given her very specific instructions to not go to the dog park. She didn’t know my pup or his temperament. Really shocked that someone would use such poor discretion!

Great service! However, walkers can cancel at any time. On 3 separate encounters walkers canceled on me less than 2hrs prior to the walk time with no penalty. I counted on this service to ensure my dog was not in a kennel all day while I was at work. After the 3rd time in 2 weeks, I decided to pay someone privately for the service because I could no longer count on the service to be reliable.

I actually love this app and business the walkers are all great! However, the app worked great at first and now it doesn’t work! I have called support and they tried to help, I have deleted and reloaded, updated it, everything and I can’t get it to work. I can schedule on my computer and pay on my app but I can not schedule on my app anymore. Hope it gets fixed!