Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,605 reviews
Wag!Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we can help when and wherever you need! Every Pet Caregiver passes an enhanced background check, our services are insured, and support is standing by around the clock.We've thought of everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on the Wag! app, we make your life easier at every step.Wag! has a trusted record of experience with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers nationwide are dog people, and it shows.ServicesWalkDrop-InSittingBoardingTrainingHealthBook a serviceLearn more
Wag! (wagwalking.com) has 5,605 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 520 reviews with 4 stars · Clear filters
Wag is reliable. I can always easily get a walker. Even at the last minute. I think the price is a little high. I usually get a great walker that covers a lot of area in the time i purchase. However, sometimes I do get someone who does not cover that much area. My dog gets walked around in circles in a small area. I have a large dog that needs to burn off energy. Overall, I am quite satisfied.
By Wendy
I love Wag as a user and a Walker. My dogs have some amazing trusted walkers that they love, and I know I can always count on those people. I’ve only had to deal with last minute cancellations a handful of times and haven’t yet had an issue with someone else picking my walks/sittings up. The customer service has always been extremely helpful and empathetic. I’ll continue to use this service for as long as I have pets!
By Lauren
Walkers pick up then cancel at the last minute with no one to replace them. There is no responsiblity taken to make sure when your dog needs a walk, that someone comes. As a disabled person I can't always manage to take my dog for his walk. So if a walker picks up. They need to make sure they fulfill the task. You have walkers that grab then decide which walk is best for them. I think they if they grab a walk they should complete t.
By Janet G.
Response from Wag!· Nov 5, 2019
Hi Janet, We appreciate your feedback as we continue to improve the experience for pet parents. We understand that last-minute cancellations are frustrating so walkers' Wag! ratings are indeed affected if they're consistently unreliable.
I love wag generally, what I wish they would offer is adjusted rates for walkers who don’t go the entire time. Living in Chicago weather can be unpredictable at times and I’ll pay for a 60 min walk but the walker will return after just 20/25 min I get it but if that’s the case adjust the price to a 30 min walk....
By Arlo.M
Response from Wag!· Nov 5, 2019
Hi Arlo, Thanks for your honest feedback! We're glad to hear that you enjoy our service and please feel free to reach out to our Customer Support team if you ever feel that the price should be adjusted. They would be happy to look into it for you!
I just moved to the city and my dog is super anxious most of the time. He has separation anxiety and loves to jump. But he is my child and i love him. After putting in all the information i could into the app, his walker could not have done a better job. She texted me during their walk. Gave me updates. and sent me a picture. All of my dog mom instructions were followed and she was super sweet to my boy.
By Catherine B.
Response from Wag!· Oct 30, 2019
Hi Catherine, Thrilled to hear that you had a great experience with your walker! Don't forget to add her as a preferred walker if you haven't already. Looking forward to our next walk with your fur baby!
Very nice people and Rocky loves to walk with them.
By Laura
Response from Wag!· Oct 21, 2019
Hi Laura, We're very happy to hear that Rocky loves his Wag! walks! Thanks for being part of the Wag! community!
I loved our regular dog walker and so did my dog. She was awesome.
By Victoria
Response from Wag!· Oct 17, 2019
Hi Victoria, That's great to hear! Can't wait for our next walk with your pup!
Love my walkers, communication with the service is complicated at times but its worth being persistant! All in all im quite happy with Wag.
By LYNN
