Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,605 reviews
Wag!Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we can help when and wherever you need! Every Pet Caregiver passes an enhanced background check, our services are insured, and support is standing by around the clock.We've thought of everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on the Wag! app, we make your life easier at every step.Wag! has a trusted record of experience with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers nationwide are dog people, and it shows.ServicesWalkDrop-InSittingBoardingTrainingHealthBook a serviceLearn more
Wag! (wagwalking.com) has 5,605 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 205 reviews with 3 stars · Clear filters
I would give 10 stars but there is rarely a walker in my area. I do have three pups! That could be the problem!
By Jodie M.
Response from Wag!· Apr 1, 2021
Oh no! We definitely can try to figure something out, please send an email to [email protected].
The app can be pretty glitchy. Also, I'm a premium member and I'm not sure the cost is worth it. I've had walkers cancel on me at the last minute, and I get no kind of credit for that, and I have to deal with finding someone else. But if my schedule changes and I suddenly don't need someone anymore, I get charged a penalty. That's not fair to me, especially when I'm paying more for "premium" membership. Overall it's ok, and when it works it works.... But I don't know that I'd recommend it.
By Amy L.
Response from Wag!· Apr 1, 2021
Hi, thanks so much for the review. We'd like to review your experience -- please send an email to [email protected].
App needs lots of improvement. Do not recommend.
By fk
Response from Wag!· Apr 1, 2021
Hi there, thanks so much for the review! Please send an email to [email protected], we'd like to know more about how we can improve.
The walkers are terrific but the Wag operations, customer support, ability to contact a person to help with problems and technology are only 1 star. Try another platform before you try Wag.
By christy H.
Response from Wag!· Mar 30, 2021
Hi Christy! Thanks so much for the review; please send an email to [email protected] about how we can improve!
It is not a reliable way get a walker if you put in an ASAP request. The walkers that do come are very good though. I have had my dogs not let out when I needed to. It might work better for scheduled requests? However I can’t say about that.
By Sm
Response from Wag!· Mar 30, 2021
Hi, thank you for leaving a review! We attempt our best at finding a Pet Caregiver to fulfill services; however, it is not guaranteed that one will be available for a particular date and time. We're sorry to hear this. For the best chances of getting your service filled, we do recommend to book in advance!
I have loved WAG walkers and the convenience of being able to book a walker as needed. However, I think WAG customer service is TERRIBLE! My most recent experience was a WAG walker who did not have a phone on her and did not leave me a map of where she walked. I have also requested that my dog be walked a minimum of 1 mile during a 30 minute walk. In fact, at one point, the app allowed you to specify distance. However, on numerous occasions when this has not occurred, customer service reps say they have no record of this request. This may seem trivial but I am a disabled adult so walkers are my only means of having my dog walked so distance matters.
By Debra T.
Response from Wag!· Mar 29, 2021
Hi there, thanks so much for the review. Please send an email to [email protected], we'd like to look into your experiences.
I enjoy the app however glitches in walks or prioritizing preferred walkers has been unreliable. Thank you for all you do.
By Rebecca
Response from Wag!· Mar 29, 2021
Hi there, thanks so much for the review. Please send an email to [email protected], we'd like to look into your experiences.
Walker didn’t show up and wag! wasn’t able to find another one. I have generally liked working with wag and was disappointed this time.
By Caroleen
Response from Wag!· Mar 22, 2021
Oh no! We're sorry about what happened, Caroleen! Please send an email to [email protected], we'd like to look into your experiences.
