VuduReviews of vudu.com

this is one of the worst sites ever!! I have over 250 movies that I have purchased. I have downloaded about 30 movies on my SD card/ but If I am traveling outside the US the app doesnt work! this is pure BS!! If I paid for the movies, I should be able to access them wherever I am! DONT USE THESE GUYS! FIND A BETTER PROVIDER! AFTER READING OTHER REVIEWS, I THINK ITS TIME FOR A CLASS ACTION LAW SUIT!!

I have not been able to log in to my account since they were swallowed by fandango ! I have done everything they tell me and still my WiFi is blocked. Their customer service is awful, they just repeat the same old stuff and tell me they are working on it but you never hear back from them and when you contact them again they have no idea who you are . I have paid for 64 movies and can not watch any of them on my computer or tv. Going on 4 months . Been a customer for 3 years and now 500 dollars later I feel ripped off

If I could give a 0 I would. I have excellent screen shots of my conversation with a Vudu agent and how rude and unhelpful he was. I will be reviewing my interaction on as many sites as possible at this point as Vudu and Fandango could give a rats ass about “movies anywhere” dumb slogan when it is not true.

I have a pretty decent collection of movies in the VUDU digital library. I mean I spent a bunch of money. But recently I made a mistake and purchased a single movie title, then realized there's a bundle of three movie titles with that one in it for a better price. So I got the bundle. I started to watch one of the movies. Next day I called the customer service and asked to refund the single movie I bought, and they refused to refund because I watched the movie. Once content is accessed, no refund can be issued. Some horrible explanation for poor customer service and policy about ripping customers off. Very sad. Not buying or renting with them anymore. Never had a problem refunding anything with Amazon, digital movie wise.

Buffering at least 60% of time. Ads dont buffer at all. Im looking at a spinning wheel most of the time unless an ad comes on. Ive tried both firefox and chrome and tested my data rate at 50mbps. Customer service was an unhelpful chatbot which was clueless, so curious, i waited for a chat person for 40 min. and gave up. This service is absolutely worthless in my experience. I found a movie i wanted to watch so i tried Vudu again forgetting my last experience was the same but 8 or 9 months ago. I hope that i can remember to never log on again.

I honestly think they could be a little bit more understanding over single mothers who have kids who get remote happy and accidentally buy movies!!!! Even with the parental control on somehow it gets shut off!!! Pretty much calling me a bad mom because my son bought a movie last month and they seen that it was never watched just like the one that was purchased yesterday it was never watched and they still refused to give me my money back I understand if it was like a few dollars or something but this is a whole $21 that might not sound like much to a lot but to a single mom with two kids that's a lot!!!!! I've emailed I've tried to contact them and they do not care whatsoever!!!!!

I have a movie that when it comes to the last 20 minutes, I will lose the sound, and then the movie will completely stop playing. It has been a month and a half, and they still have not resolved the problem! Problem started on February 2, 2024! FANDANGO AT HOME (formerly VUDU) CUSTOMER SERVICE IS REALLY HORRIBLE, & BAD! I wrote the following letter to FANDANGO AT HOME (formerly VUDU customer service: I would like to be contacted by a representative of FANDANGO AT HOME (formerly VUDU) located in the United States of America, the reason I am requesting this is that the foreign company that you have contracted with to do customer service for FANDANGO AT HOME (formerly VUDU) customers is totally incompetent, and the customer service they provide is ridiculously bad! It’s not only a communication problem, It’s obvious they don’t give a damn about providing good customer service, all they do is give you the runaround in resolving problems. You can call numerous times on an issue you’re having with a FANDANGO AT HOME (formerly VUDU) movie, and they do not resolve it! I do not understand why a customer of FANDANGO AT HOME (formerly VUDU) cannot speak to a customer service representative located in the United States of America, especially when the present customer service, which is located outside, the USA is so horribly bad! I have a big investment in FANDANGO AT HOME (formerly VUDU) Movies and I would appreciate receiving good customer service when I have a problem. I really cannot believe how horrible and ridiculously bad the present customer service is, that is being provided by your company! THE PARENT COMPANIES THAT OWN “FANDANGO AT HOME” ( FORMERLY VUDU) ARE NBCUNIVERSAL & WARNER BROS. DISCOVERY, and apparently they don’t give a damn about the poor customer service of their subsidiary company! as of March 19, 2024 the problem has still not been resolved! There are numerous complaints on the Internet about the horrendous, atrocious customer service given by “FANDANGO AT HOME” ( formerly VUDU), they have changed the name, but the horrendous atrocious customer service still exist!

Horrible customer service with zero regard for the customer. Vudu only cares about one thing money.