I ordered a swimsuit on June 4th and…
I ordered a swimsuit on June 4th and received it on June 9th. It didn’t fit properly so I had to return it because they didn’t have my size available to just do an exchange. I opted for store credit because it says it is instant so that you may quickly re purchase a different suit…. Well it’s June 16th and I have not received my store credit. In the mean time other colors have sold out in my size as well and I was told they have no idea if or when anything would re stock but I can’t get a refund now because their systems are automated and I chose credit(which I still don’t even have) When I emailed back and forth with their customer service (that’s the only way to reach them) it took 24 hours to receive a response each time over the last few days and the answers were very unhelpful.. for instance I was told the credit would be in my account “shortly” days ago… now I am no longer receiving emails back from them after my last attempt Friday June 12th and today June 16th. The suit itself was decent quality but beware if you have a need to deal with customer service for a return it is awful. I am currently sitting here out $134 and they’ve already received the swimsuit back but I have not received my credit(which was supposed to be instant) nor a refund. Also.. I was sent an email to review my purchase and put my experience in the review which they’ve yet to post so it’s possible they filter reviews just something to be aware of.. I know reviews are a big part of my purchases.
By Jessica S.