VizioReviews of vizio.com

Purchased a Vizio TV on my credit card for my son whose away for college, after 11mths the tv stop working and an horizontal lines appeared. Called in a service request been going back and forth with Vizio for a month with them giving different excuses. The final excuse was I cannot make a claim as it's not my TV, my son would have to make the claim himself even though I provided proof of purchase showing my name on the credit card statement. My son would have to battle with them as he doesn't have proof of purchase as that is in my name. This is the worst customer service and company that scams customer by not honoring warranty on their products. I will never purchase anything with this company ever again. I will count this purchase as lesson learned and funds lost.

too bad I can't give less than 1 star because their service is THAT bad - they don't warrant even 1 star. I have now had 2 different firmware updates for my 2 yr old 32" Vizio TV. The first one in 2022 totally killed my ability to AirPlay to my TV from my Mac. Subsequent updates they did after that altered other things such as the ability to properly communicate with the Vizio soundbar I have attached. Fast forward to this month (November 2023) and they pushed out another firmware update. This one ended up totally resetting EVERYTHING I had changed to meet my wishes......it was as if the TV was back to factory settings. Their updates have caused the TV to automatically change input settings on its own...I can be watching a show via my Fire TV stick and then suddenly the TV changes to the USB input. In addition Vizio has decided the best method for antenna usage is to combine it with the new Smartcast UI they have pushed out. Used to be I could choose to watch something on antenna and have a simple method to look at channels....gone is the simple method and now since it's tied into Smartcast it has become very annoying to try and get to what I want to watch. I know the channels (I've lived here all my life) that are available, but god forbid they want to make it simple. I posted my complaints to one of their social media channels and their idea was to remove my post, mute me from their platform channel, then ban me and then report me to the platform admin which has given me a temp ban from the platform. I admit I was very frustrated but instead of trying to deescalate and help me, they chose to have me banned instead. They don't want to help at all....they just chose to 'shut me up'...their only concern is making money. The general consensus with Vizio is that their products are trash - they certainly have done their best to make me to NEVER EVER buy another Vizio product, and when this TV is ready to be replaced, it'll received the Office Space treatment in a local field

I owned my Vizio and was satisfied with it until Vizo decided to update MY TV to their standards. I use an antenna for much of my programming. Now when I turn the TV on it starts where Vizio wants to sell me programming. It takes several steps with the remote to get to the antenna. While talking to customer service I was told if I don't like the new format I can disconnect the TV from the internet and just use my firestick. I don't recall telling them I have a firestick. I was told this new update allows Vizio to try to target me with programming that I like to watch. I guess they must be keeping track of people's viewing habits. I find this offensive and a violation of my privacy. I think a person watching TV in there own home should have a reasonable expectation of privacy. I will never purchase anything associated with Vizio ever again.

The reason I’m texting is I’ve called Vizio 20 times in the last two months ever since they came out with their new watch free plus update on my Vizio TV. I’ve lost a lot of local channels I get local channels from two different cities on the same channel and now I don’t, I have to turn off the Internet and factory reset the TV to get all the local channels that I was getting but if I turn the Internet on it automatically load smart watch and the TV goes to crap I need to control my TV via my Alexa because I’m disabled but I can’t with the stupid smart watch coming up all the time it doesn’t work it’s slow it doesn’t get all my local channels. I’ve talked to technicians at Vizio in South Dakota and they don’t know what they’re doing.

I purchased a VIZIO M-Series 5.1 Home Theater Sound Bar and it only lasted 6 months. I contacted both the vendor and Vizio and neither would offer any support. I paid over $200 for piece of scrap. Never buying vizio again!

My 55 inch TV lasted almost a year, I had it replaced by Vizio under warranty. The upgraded model they sent me lasted 10 months and I am out of warranty. Vizio TVs are junk, I will never buy one again.

I hate the fact that Vizio does not show a channel that you are currently on as you scan through the channels. They hide the local channels in a menu so you cannot just go directly to the channels. This is the stupidest setup I have ever seen.

I bought a vizio tv for $700 in less than 1 year I had a problem with the backlight on the left side it was very dark but the right no problem, I contacted support, they replaced it with a new one, I have it same problem after 1 year. I contacted support again, he said they can't do anything for me. even if it's a serial problem, they don't want to hear anything. if you buy vizio prepare yourself to change it every year. Customer service also says that I find good back to school promotion 😡😅😀 DO NOT BUY VIZIO NEVER!!!!!!!!!!!!