VivooReviews of vivoo.io

Will not send me options to set up password. Can't use the kit without an ap. Not happy with this product and would like my money back

It took 4 weeks to receive my shipment and when it finally arrived, the app will not allow me to sign up. I’ve tried using different emails, clearing my phone cache, deleting and then redownloading the app.. nothing works.. therefore the strips are useless. The only time I get a response from these people is 3 or 4am and it’s no help. I paid with my PayPal credit card so I will be seeking a full refund. I do not recommend this company at all! I agree that the slew of great reviews are not real or they are paid for or inflated. Update - I received an email from the company this morning stating that they would be refunding me so at this point I cannot vouch for the product itself because I did not use it, but I recommend the company for at least standing behind their product and making things right.

The product, which is sold at Sam's Club, requires an account registration on the Vivoo web site to get the test results analysis. Once you provide Vivoo an email address they send multiple emails regarding their product. Attempting to unsubscribe using the unsubscribe link provided in their email does not work. The company does not respond to email requests sent to their support email address and the only way they provide support is via email. The phone number provided on their company Facebook page states the "customer is not available". If you look up the physical company address in Google Maps, the street view shows a shared office space that is under construction. This is very concerning as the information they are collecting should be subject to HIPAA. **1/14/25, I see Vivoo entered a response which completely ignored that I did reach out to them previously, while logged onto their site, and they did not respond. Why would I send another email if you have not responded to the others that were sent?**

Test strips ordered do nothing - urine and tap water give the same color change - just seem to change the test area from light brown to an even lighter brown.

I was getting skeptical at some of the scores - especially e.g. seeing low magnesium when I take a daily supplement. So I decided to test Vivoo and do a test every hour for a few hours one day - without doing anything in between. In one day I had: 5/10 magnesium 10/10 magnesium (1h later) 5/10 magnesium (1h later) and the other scores followed the same pattern. Not just the magnesium. In one day I had ‘overall health’ ranging between 5 and 9 - just from one hour to the next. Add to that, the app is very basic. and the sneaky way they hook you into subscriptions. Not impressed at all. Some people may actually base their food and supplement intake on clearly incorrect data that this is giving - it’s impossible to have such deviation of scores between one hour and the next in a controlled environment. Dangerous to get people to rely on shady data.

I ordered a month supply of the vivoo strips, but after a month of waiting I reached out to see where my order was. They advised there was a shipping error and they would send a new pack out, arriving in 3-6 days along with an email with tracking information. Another two weeks passed, no email, no tracking, no strips. I contacted them again as I assume they did not ship them again. They issued me a refund immediately which makes me think because it was only a month order, it wasn’t worth the shipping for them. I’d like to try them but not willing to go through that long of a retail experience again.

All of the ‘positive’ reviews are too over the top to be real. Like so many other people I ordered, nothing came for a month, I reached out to customer services and was just ignored. They just WILL NOT ever reply to you. A perfect example is this, any reputable company would be appalled by their negative reviews on here and have someone replying to them. They do not. They don’t bother to even refute the claims against them. This tells you everything you need to know.

I ordered from them on Jan 4, 2023, and then spaced it for a little while until I noticed the $60+ charge on my card a while later. I checked the status of my order on their website and it was labeled as still "processing" a full 5 weeks later. I reached out to their customer service to find out what was going on and it's been nearly a week with no response. I finally just filed a dispute with my credit card to get the money back. I'm pretty sure most (if not all) of the positive reviews for this company are from people with a stake in the company. The majority of bad reviews have the same thing in common - orders aren't being shipped. I'm questioning whether this company actually produces a product at all.