VivantReviews of vivant.com

Paid my equipment off which was over $4000. Had the equipment and paid the service for about 2 years. When I sold my house the buyer said they wanted the equipment and said they would take over the account but I guess changed their minds at some point. Could not get the equipment back and vivant still was charging monthly fee and told me is I wanted to cancel I had to pay another $2000 to get out of the contract. Even with equipment paid off I cannot afford to give them more for a service that I wasn’t using. They offered no other solution. To me this is greedy. Equipment is not worth it and you will have constant issues.

I would give -1 if I could. Worst company ever. Equipment fails constantly, customer service is horrible. Don’t sign a contract their thieves. We ended up getting another security company (alert 360) and their camera’s work flawless!!

I’m extremely disappointed with Vivint’s service, which has been a nightmare. Despite having a contract until 2026, Vivint has consistently failed to provide the functioning security system I was promised. My cameras and other equipment have been essentially useless for the past six months. I contacted support multiple times, endured numerous visits from their technicians, and even had equipment replaced, but nothing has resolved the issues. When I tried to escalate to higher-level support and management, my calls were disconnected repeatedly, with no effort to address my concerns. It’s appalling to see a company with such a lack of accountability and care for its customers. In my experience, Vivint takes your money but fails to deliver the basic service they guarantee. I would caution anyone considering their services to save yourself the frustration and choose a company that values integrity and customer satisfaction. Vivint has been a massive disappointment and feels like a scam that keeps you locked in a useless contract.

Beware of using Vivant . I used them in 2022 . I did write and call them to cancel my contract when I moved from South Jordan to American Fork . I used their security monitoring . They still claim I owe them money from a long time ago . I believe they are dishonest .

I tried to buy a vape from their page and they charge me three times and it never appear as I have made a purchase. I’ve tried to write them and call them, but I think it’s a scam. Never buy anything from them.

feb 2022 installed and never worked properly from day one. Install was done on the same day as purchase conning me because I was grieving over lose of spouse. Installation was 11 pm till 2 am. Cameras dont work properly and told its the lighting outside. Installer put boxes in my closet and almost started a fire running the wires across my clothes. God forbid a spark my home would have been gone. I had service calls more then you expect and it always the same you dont know how to use the system. I an highly educated retired admin military I can read. The are suppose to be monitoring the system and state they are but impossible system has not worked properly and cameras dont pick up anything at night. The cameras are showing its daytime at 11 pm nightime. They answer call and tell you to reboot system every month. I had ADT and never once rebooted system. Problem they came next day. Problem with vivant they charge you service call even though it the same problem every time. I cant wait till sysem is paid in full to rip it out and send to them all busted up with a nice letter. 02/20/2022 to present

Horrible never use them I ordered 1 thing for 1 of my bongs and I’m still waiting it’s been 2 and a half weeks wen it said no longer then 2-4 business days don’t use this site…

DO NOT GET THIS SYSTEM IF YOU HAVE PETS. On 2/21/24 a tech came to our house to fix a camera that was not working. The company’s policy is that a tech can not enter a house if there arre dogs running around we a 10+ old golden retriever and a golden doodle ( fearsome, fearsome creatures HA) the only place to put the dogs is the room the the tech needs to go. The camera did not get fixed and the company is totally inflexible on their rules. The system was installed with the dogs loose to begin with. My wife and I are elderly and handicapped and are physically unable to do it ourselves. Shame on you Vivant.