Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
154 reviews
VisionAid MagnifierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
VisionAid is an American owned company located in San Diego, California. VisionAid magnifiers provide ideal magnification for close-up work and are loved by hobbyists and professionals around the world.
VisionAid Magnifier (visionaidmagnifier.com) has 154 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 124 reviews with 5 stars · Clear filters
I bought a visionaid magnifer from Amazon in May of this year. They are great I paint and the Magnifer works a treat. Unfortunately they broke in Novermber. I sent an email to Visionaid and they sent me out a new pair free of charge. They have the best customer service. A lot of other big companies could learn a lot from visionaid. Thanks for a great service.
By Nicole P.
Gran producto. Pero la experiencia excepcional. Desde el minuto uno te van informando de donde está tu pedido. Increible.
By Patricia Suarez L.
Hat etwas länger gedauert wie gewohnt,ist angekommen Top Zustand, jederzeit wieder,Dankeschön Udo
By Udo K.
The eyes glasses are good but I had a little problem with the head bands so I emailed direct the client assistant, they was amazing, they sent me back a brand new eye glasses. Very good company
By Loriana Di T.
customer service was great. replacement received within 3 days of reporting that the frame cracked. thank you.
By cvbrannonyahoo.com
My magnifying glass was damaged during shipping. I used tape to hold it together and it’s still useable. I let the company know what happened and they sent me a new one. Awesome customer service and I would highly recommend to anyone. The magnifying glass itself is a 5 star product.
By Allan W.
I am so impressed with the customer service I received last week! I’ve purchased a VisionAid magnifier a bit over a year ago and recently broke the clip that holds the magnifying lens. I got on VisionAid’s website and ordered a new clip for a mere $5.99. Delivery was quick, but I was unable to attach the new clip. I emailed the company, got an IMMEDIATE, courteous reply, and mailed off the new clip, broken clip and magnifier. The company must have open my package upon receipt, attached my new clip and mailed it back out on the day they received it. Amazing. I have never experienced such impressive service from any company. Btw, I have purchased a second VisionAid magnifier so now have one downstairs and upstairs. I’ll be taking both to needlework camp to show them off and lend to my friends.
By Joanne
Part was correct and I am thankful that I could find this replacement part. Shipping was timely.
By D D.
