virtuelabs.comReviews of virtuelabs.com

So far after a couple weeks, I like it. Seems to have promoted some volume. What I’m not thrilled with is the small. While it’s not that bad, it’s strong. Smells like pine which in light fragrance is not bad but it’s a bit strong.

I’m hooked on their products. I’ve been using their products for at least 3 months. I’ve tried several products (shampoo and conditioner, repair serum, 2 different leave-in conditioners, hair oil, and a 6-in-1 styler) and all of them are good. My one negative is that on the salon sized shampoo and conditioner, the pumps are very tight and difficult to use. Well, one more sorta negative is that the fragrance with yuzu smells a bit like PlayDoh, but it’s grown on me.

I love their product hate their website and customer service. I have tried for 2 days to order products during their 30 percent off sale. The website takes all my information but won't let me finish my purchase. I sent a chat message and email. I did get a response one said IT working on it that was at 500 a.m. I still can't order. Also was told to order off Amazon but they don't sell what I wanted. I told them that too. I am amazed that customer service didn't call me and offer to place my order. So many products and other companies to choose from obviously they don't need my business.

Their products are pretty good, but the packaging is not up to par and the company does not care about correcting the problem. The caps they use on their haircare products are cheap and flimsy, and some are difficult to open wide enough to dispense the product. I contacted their customer relations and asked if I could get a new cap for a recently purchased hair product, and their response was for me to bring it back to where I purchased it. I ordered it online, I didn't walk into a physical store. The cap was not damaged, it is DEFECTIVE from the manufacturer. Big difference. The store where I bought it is not going to replace the cap. The manufacturer should replace the cap since they are the ones who manufacture and design the packaging. I am sure there have been other complaints about the caps, I can't be the only one to get a defective one. Sadly, they choose not to correct the problem.