vineyard vinesReviews of vineyardvines.com

Awful Customer service Never received my merchandise. Customer Service will not return calls or respond to emails Style is only ok, certainly not worth the hassle of ordering and never receiving product.

Ordered several items over 3 weeks ago and just now hearing order was cancelled. Disappointing customer service, Not worth the inconvenience Don’t waste your time!

Horrible Customer Service. I placed my order Nov 27. I’m frustrated with their customer service and they should have been better prepared for the onset of orders due to the holidays. For me that is not an expectable excuse. I went online to get an upon on the status of my order but unfortunately their website is horrible. There really is no update status available or an expected delivery date. So I attempted to call instead. After 20+ minutes of waiting, I hung up and called back later in the morning. Fortunately the second time I only had to wait 15 minutes. The customer service rep was unsympathic to my frustration and delay in receiving my product. On Dec 9, I called and asked to speak with a manager. I was told a manager would call me back. It's Dec 11, no calls from a manager and no update status online. After waiting 1 hour on the phone I was told that I would receive my order on Wednesday but they cannot provide me with a tracking number. Worst customer service, please don't order anything from this over-priced company. It has been a horrible experience

Bought three long sleeve T-shirts three weeks ago. Two of them have holes in them. Can’t get anyone on the phone or on Facebook to help me. They’re about to lose a good customer!

Horrible! They advertise that if you sign up with your email, they will email you a 10% coupon. Well, it never came. When I emailed them, I got a response telling me to call them for it. I was on hold 15 mins waiting to place an order (pretty bad when you're paying $60 per shirt!). I finally hung-up & emailed them back. This time, I got a smartass response saying that they could not email me the code, because "each of their codes are unique" Seriously? Unique? I was instructed to place my order on-line and then they would "refund" me my 10%. That's right, refund me. Have you ever heard of such a thing? I told my son he will just have to wear American Eagle & Hollister, because I will never give this company my money. Their loss!

Placed on order on the website over three weeks ago, and the order was never shipped. Since then I have tried contacting the company twice, and the haven't even bothered to reply to my emails. Horrible customer service.