Vince CamutoReviews of vincecamuto.com

I have been shopping VC for years, and I must say the site is not user-friendly, for starters. In addition, they charge you a mail "protection" fee on top of the shipping! They lost a package of mine, and never replaced the item. So much for the "protection" fee!

I have been buying Vince Camuto shoes for years, so when I tried using the website I expected a high end experience on par with quality of their shoes. Omg, placed the order then tried to cancel it no cancel available. They don’t allow you to cancel on the site, they charge you before mailing out the product and because it was Christmas Day there was no customer service. Called them the next day and they said once order is placed there is no option to cancel, so basically the customer service is there to tell you “NO!” This is so ghetto when you look at the cost and quality of the shoes. How many hundreds even thousand of dollars customers spend only to be abused by the seller! Vince Camuto, maybe these complaints about your service don’t matter but remember it’s the customer that generates your wealth.

I used to like the brand and have bought many pairs of shoes and boots from them in the past via Nordstrom. Cute style etc. I purchased from the website for the first time and it was the complete opposite. The shoes eventually came but didn’t fit so I had to return the. When I returned the unworn product they charged me a $12 fee to get my money back. I won’t be buying their shoes in the future.

I purchased boots for $255.00 I realized after I received the confirmation via email the address was incorrect. I also noticed they charged me for something call Route. I called about both and was told that they do not have a way to update the address and that route would be for protection if the item was lost or I did not receive it. I tried calling the Fedex who was the carrier and was told they could not update the address because I was not the shipper. I received the notification that the boots were delivered to the wrong address and no one lived there. I went to the address and the boots were not there. I tried to file a claim with Route who provides the insurance protection and was told because the wrong address was on the package they could not cover the boots or replace them. I am out of $255.00 who has money to throw away. I will never order from Vince Camuto again. When I realized the address on my credit card picked up the old address I tried to fix the issues. What company in 2024 does not have a way to update an address. Poor service.

A purchase was made without my consent, and I received a notification on my phone. I immediately contacted customer service after the transaction, but they were no help. The order is being shipped to a different address in another state, and they refused to cancel it. They advised me to retrieve the item from the shipping address and then request a refund. Now, I'll need to dispute this with my bank. It seems they use a third-party service called "SHOP," which is why they claim they can't cancel or refund the order right away.

Brought boots 2 days later told no stock.... had to wait for my bank to refund me as they didn’t action releasing the funds very poor service.