VikingReviews of viking.com

My husband and I recently traveled on the Orion to New Zealand and Australia, and it was an exceptional experience. Upon arriving in our cabin, I noticed the refrigerator wasn't functioning properly. I promptly informed guest services, and they sent a skilled maintenance technician to resolve the issue quickly. The crew on board impressed us at every turn, and we thoroughly enjoyed the outstanding entertainment options available. The restaurant staff were incredibly attentive, ensuring each meal was a delight. Our cabin steward, Say, provided remarkable service, keeping our space impeccably tidy and welcoming. The ship itself was maintained to the highest standards, reflecting the care and attention of the staff throughout our journey. We found the educational talks to be incredibly enriching, adding depth to our travels, and the excursions were not only well-organized but truly enjoyable. I also want to commend the captain for skillfully navigating us through some rough seas, ensuring our safety. We are eagerly anticipating our next adventure with Viking!

I just got on Trustpilot for the first time today and I’ve got to say my first reaction is that it is very much a resource for grumps! I went to check ratings for a tour company I like and found it rated very low. Having been a professional investigator for many years my first thought was to check out the rating for a company that I know is really above reproach, so I came here to check the Viking Cruises rating. My suspicions were verified. For heaven sakes! Viking is amazing! We went to Alaska and Antarctica with them and they were everything as advertised. Also, they have been over the top fair with us during all the Covid cancellations. Now, has everything always worked out perfectly? You don’t cross the Drake Passage if that is your expectation. The majority of the bad comments here are about flights and excursions, neither of which are necessary to be booked through Viking. Viking gives a stellar product. There are lots of really good cruise lines that are very fun to sail with, where I have enjoyed wonderful experiences. Viking fills a niche, and we are fortunate to have them.

Always excellent and first class. No wonder Viking has been rated the number one cruise company in the world. Don’t listen to the bad comments. People sometimes complain about anything and they don’t look at the big picture. I am on my third Viking cruise right now and it is excellent as always

After reading the reviews for Viking river cruises, it seemed worthwhile to contribute. I have done 5 fabulous Eu Viking cruises from 2014 to my most recent in April 2023. In 2014 The Rhine was in flood and we had to get a coach from Basel to the first port. It was impressive how Viking managed to dock at every other destination. At one point they had to 'flip' two ships because the locks could not be opened. They transferred our luggage to another ship on the other side of the lock while we had a scheduled day tour to Heidelberg Castle. Upon return our luggage was in the same cabin# on their other ship and we continued the cruise as per itinerary. Viking can't control the river levels but they try to do the same when it is in drought. All river cruise companies have this issue,... it's just that Viking copes better because they can flip more ships; and they have their own busses most of the time!

What a cracking tour with the best guide Chris. Funny, interesting and a great way to see parts of Dublin and hear a bit of history to it too. Definitely recommend ⭐️⭐️⭐️⭐️⭐️

I did the Viking Rhine River Cruise in August. The best ever. Fantastic service, wonderful staff, top notch food and great accommodation. It was 5 Star and a great price.

Absolutely fantastic in every respect. I cannot find a fault. We enjoyed the superb Amsterdam to Budapest River cruise. There was one ship change due to low water but that really was not a problem. The beauty of this particular cruise line is that they have so many ships on the Rhine and Danube they can easily facilitate a ship change if the water is too high or too low. Not every river cruise line can do this, which is why we chose Viking. We did a post cruise extension at the Hilton hotel in Budapest which is excellent, in the centre of the castle district and convenient for all the sites and nice restaurants and coffee shops. We considered it all excellent value for money and will most certainly be taking another Viking cruise. The attention to detail, cleanliness, excellent quality of food, friendly, attentive staff, thoughtful additional extras provided and inclusive daily tours and wine, beer and soft drinks also included with meals really was all fantastic. The majority of passengers are American 60+, we found that a very pleasant change as they were all very friendly and chatty. I would highly recommend you take the ‘pre-cruise’ extension stay as you really don’t want to get caught up in any delays before your cruise. Even coming from England, we suffered a six hour airport delay. Read all the information provided in case the Viking rep is not there to meet you on arrival at the airport. There is a procedure if the rep isn’t there, to go to the ‘meeting place’ which in our case, was at Amsterdam airport, wait for half an hour to see if the rep arrives and then take a taxi to either your cruise ship or hotel you’re staying in. Viking will reimburse you at the ship’s reception. You should also ring the Viking emergency helpline which was swiftly answered in our case by Lily, who told us exactly what to do. Viking do need to tighten up the meet and greet on arrival at Amsterdam airport, many of the passengers are 60+ and not being met when you are expecting to be is a bit alarming, even for us! I would also suggest that you pack half and half in your suitcases and take an emergency set of clothes plus all medicines in your hand luggage as one guest’s suitcases did not arrive for the entire cruise. The outside restaurant on the ship the Aquavit is popular, but you will find in the course of a two week cruise ample opportunity to eat there for lunch or supper. The air conditioning may give you cruise cough so take some lozenges. We set off 9th Sept 2023. *The cruise director Alec was phenomenal by the way. Money well spent.

I left a review some time ago based on our experience during covid which wasn’t great. Had to move booking three times. Unhelpful staff on the phone. We seriously considered just letting them keep our deposit as we had no faith in travelling with them after reading awful reviews BUT we decided to go and have just returned from our river cruise Avignon to Lyon on board Viking Heimdal and thoroughly enjoyed the experience. We arrived too late for the first included tour (again due to admin not advising us our flight arrived too late ) but we went on all the other included tours during our week. Lots of interesting places to see. Wonderful organisation by all the ship staff. Waiters were excellent. I’m gluten free and I was immediately located by Filipe the maitre’d on the Heimdal. Every time I entered the dining room he came to explain what I could eat, what they could adapt etc. nothing was too much trouble. All the other waiting staff were courteous and efficient and very friendly. Our room on the second deck was very small but extremely clean and we did have everything we needed.( I knew that river cruise ships have smaller rooms.). We had good quality wine with lunch and dinner, cocktails in the lounge regularly during briefings as well as canapés. Really we were very well taken care of. The organisation of trips and arrivals and departures was excellent. I have had better food on sea cruises but overall the standard was good. Our fellow passengers were very amiable and most were seasoned Viking customers. So, I will draw a line under our treatment by booking staff during covid and will probably book Viking again! Maybe not too far in advance as the hefty up front deposit isn’t easily reimbursed under any circumstances. That would still be my hesitation about trusting Viking.