Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
91 reviews
VideoSoloSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
VideoSolo is committed to providing users with the highest quality multimedia software services. Screen Recorder, Video Converter Ultimate provides powerful screen capture, screen sound effects templates. The clear UI layout makes it easy for users to grasp even for the first time. The output provides WMV, MP4, MOV, F4V, AVI, TS, PNG, JPEG/JPG, GIF, TIFF, BMP and other formats.
VideoSolo (videosolo.com) has 91 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 19 reviews with 1 star · Clear filters
Video Solo DVD Copy als proefversie getest en ok. Nadien de versie gekocht, werkte niet meer. ze vragen allerlei zaken op te sturen, het duurt ellelang voor ze reageren. Ze willen enkel terug betalen als ze het probleem niet kunnen oplossen. Na 3 maand vroeg ik om een terug betaling en toen werd het stil...tot op heden. Dus spaar jullie centen, het is een waardeloos bedrijf.
By vibovideo
I just bought a licence a few days ago, unfortunately it didn't work (code 4102; email invalid). I tried to contact them 3 times (from 2 different email accounts and via their online support mask - ticket ID 46336 and 46203). Until today I got no response back. Seems as it is a fake email address or they just don't care about their costumers - highly disappointing!!! Save yourself money and buy from another supplier.
By André A.
Response from VideoSolo· Apr 20, 2022
Hi, Based on the information you provided, we confirm that the email has been processed and responded to by the staff on 13 Apr 2022, that is, the day you sent the email. The staff is still pending as you have no further contact. It is recommended that you check your email spam list to see if our replies have been incorrectly classified as spam mail. In addition, we strongly recommend that all users add videosolo.com to the trusted list after contacting us, in order to avoid similar situations that cause your request to not be properly handled. Grateful.
I purchased VideoSolo bluray ripper and it had some issues with some video's and trying to get any support was very difficult. now I've purchased a New PC and on thier web site they state to send a request and they will free the license for ere-install onto new systems, I have now send 3 service/help requests with no answer. do yourself a favor and buy something else! I got a reply from them saying they haven't received any emails..... I didn't send emails, I filled out service requests right from their web site. if they are not getting support requests from their own web site then they truly are leaving customers high and dry.....
By Todd T.
Response from VideoSolo· Apr 6, 2022
Hi， I checked with my colleagues and we are unable to confirm any mail you have sent outside of us in 2021. Sending emails or forms under unstable network conditions may prevent your request from being processed correctly. It is recommended that you change the network setting or emailaddress and try to contact again. In addition, for all registration codes within the validity period, we provide a reset service for the number of times of use, so that users can use our software again when changing computers or reinstalling systems. In this case, according to the emailaddress you contact us in 2021, wo put your order 255xxx99 into our code reset process. You can try to active this code in 3~5 hours later. Thanks.
