VideoGen Reviews | Read Customer Reviews of videogen.io

Monday, November 9, 2026 · Customer reviews of US businesses

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VideoGen Reviews | Read Customer Reviews of videogen.io

VideoGen reviews

Showing 37 reviews with 1 star · Clear filters

Aug 13, 2025
VideoGen is a terrible app that only…
VideoGen is a terrible app that only wants to take people’s money. They don’t care about customer satisfaction, only about charging you, even when you try to cancel.
By Boo N.
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May 12, 2025
They automatically renew your…
They automatically renew your subscription and won't cancel it.
By Vacationtshirts
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Mar 4, 2025
they need to figure out their app
They need to figure out their app. last month I used it with no issues, renewed my subscription again this month and was only able to do almost nothing and now its prompting me upgrade. As of March 23rd, is anybody having issues with downloads? I have not been able to download despite having deleted old exports.
By GRACE
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Feb 11, 2025
Badly support…
They asked me to email to their support so they can solve right away. I did but after day, I didn't see anything from them. so now, my work is delayed badly
By Buu Son S.
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Dec 3, 2024
they are offering fake free 3,000…
they are offering fake free 3,000 characters when you try to export video will ask you to upgrade and pay !
By ahmed F.
Response from VideoGen· Dec 29, 2024
Thank you for your feedback. We understand how this might feel frustrating and would like to clarify how our free tier works. The free tier includes 3,000 characters for AI text-to-speech usage, which allows you to explore the capabilities of our platform. However, downloads and exports are features available only on our paid plans, as part of maintaining the platform and the quality of our services.
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Nov 5, 2024
Every time your stupid ads comes up on…
Every time your stupid ads comes up on my youtube video, I don't particularly like it specially 4 eyes man. You need to control your youtube ads.It's very much disturbing
By Louise A.
Response from VideoGen· Nov 17, 2024
We’re sorry to hear that our ads have been frustrating for you. We understand that opinions may vary, but we kindly ask that comments remain respectful and avoid calling out individuals personally. Our goal at VideoGen is to maintain a positive and inclusive community for everyone.
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Nov 1, 2024
I canceled in March but suill charged me this month
I canceled in March, But they still charged me until now. I have deleted my account, but they keep charging for the subscription. It's a scam website; DO NOT TYPE YOUR CREDIT CARD!!!! Poor Customer support!!!
By Kristin L.
Response from VideoGen· Nov 1, 2024
Thank you for sharing your experience. We're very sorry to hear about this issue and the frustration it caused. Please reach out to our support team at [email protected], and we’ll investigate this promptly. If there’s been an error on our part, we’ll ensure a full refund. We take your concerns seriously and will work to resolve this for you as quickly as possible.
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Sep 24, 2024
I think this company is a SCAM
I think this company is a SCAM as others said. they do not even deserve any star. I am having issues with downloading all the videos i took time to make for about 8 days now. i have sent emails to them, but all I get is automated emails sending me to their affiliate link. It is really very unfair to have such an ugly experience after they have already charged me $69 and keep asking me to keep upgrading.
By Isaac O.
Response from VideoGen· Oct 9, 2024
Thank you for reaching out and sharing your concerns. We sincerely apologize for the delay in our response. As a small team of three engineers managing a platform with over 1 million users, we were behind in customer support due to the overwhelming demand, but we've been working hard to improve this. Regarding the issues with video exports, we did experience some technical challenges in the past, which may have impacted your experience. However, I’m happy to share that these issues have been fully resolved, and you should now be able to download your videos without any trouble. We value your feedback and are here to ensure you have a smooth experience moving forward. Please feel free to contact us directly, and we’ll make sure your issues are addressed promptly.
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