i had a specific question about…over the counter expenses
i had a specific question about reinbursements and Rene spent a lot of time assisting me. Very friendly and knowledgable
By Jeff R.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
310 reviews
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Viabenefits is listed under Insurance.
Viabenefits (viabenefits.com) has 310 customer reviews on The Fair Hearing, with an average rating of 2.4 out of 5.
Showing 98 reviews with 5 stars · Clear filters
i had a specific question about reinbursements and Rene spent a lot of time assisting me. Very friendly and knowledgable
By Jeff R.
Very responsive and took the time to answer my questions.
By MaryEllen C.
Evelyn was great! She walked me through what I hadn't been able to figure out - terrific!
By Debbie
Got through to a live person on the chat almost immediately who provided a resolution
By Rosemarie O.
There was an issue on the website with selecting auto reimbursement. I did a live chat, and the person resolved the issues quickly and professionally.
By philip W.
Evelyn was prompt, personable, and helpful via website chat. When the information I wanted wasn't available, she promptly took ownership and created a case for me. My interactions with Via Benefits have been positive on multiple occasions as I navigate my way through the health insurance adventure.
By Eric P.
Got right to the issue and provided information I was needing
By Bob
The person that helped me was knowable, experienced and very helpful. She was patient and told me what to do to resolve my issue.
By Arlene R.