VETiONXReviews of vetionx.com

Response from VETiONX· Mar 30, 2016

Hi Rosemary~ Thank you for sharing your feedback with us. We see you have had your product for about 2 weeks. Homeopathic products need time to be effective due to their natural ingredients, they do not work like conventional chemical based medicine. Some patients see faster results than others. Some customers report an improvement within the first 2 weeks, while others report good results within the first 2 months. We do hope you give it more time. For pet health questions we offer an "Ask our Vet" option available through our website at: www.vetionx.com/ask-our-vet-form.php Here you can post questions directly to a licensed Veterinarian - free of charge. Dr. Char will respond between 24 and 48 hours to any pet health questions or concerns you might have Please let us know how else we can help. With best wishes Your Vetionx Customer Service Team

Response from VETiONX· Mar 21, 2016

Hi Molly~ Thank you for sharing your feedback with us. Every pet responds differently, some pets start getting relief within a few days, others a couple of weeks, and some 4 to 6 weeks. A pet's age, breed, severity of issue, overall health, diet, supplements provided, and environment they live in can play a factor in this. With that said, what may work for one pet, may not work for another, which is why we do offer a 60 day return on all FIRST orders ONLY. We do hope you give it more time. Please review our return policy here; https://www.vetionx.com/return_policy.php For pet health questions we offer an "Ask our Vet" option available through our website at: www.vetionx.com/ask-our-vet-form.php Here you can post questions directly to a licensed Veterinarian - free of charge. Dr. Char will respond between 24 and 48 hours to any pet health questions or concerns you might have. Please let us know how else we can help. With best wishes Your Vetionx Customer Service Team

Response from VETiONX· Mar 17, 2016

Hi Penny~ Thank you for sharing your feedback with us. We checked our customer service email and show no email from you, which explains why you never received a response from us. We also checked your tracking number, and it says it was delayed in transit without a reason. We apologize for this issue with the Post Office. The tracking number is updated and says it is out for delivery today. Please let us know if you get your package today. Unfortunately, we are not in control of the Post Office and their delivery methods, and we are very sorry for their lack of responsibility of delivering your package on time. We look forward to hearing from you soon in regards to your package. With best wishes Your Vetionx Customer Service Team

Response from VETiONX· Mar 7, 2016

Hi Shane~ Thank you for sharing your feedback us. We are so sorry that our product did not help your pet. Unfortunately sometimes Homeopathic doesn't work for all pets. There can be obstacles that prevent helping a pet such as age, severity of their issue, what type of diet and supplements are provided, and more. Some pets are to far gone, and nothing can help turn them around. Our heart goes out to you. With best wishes Your Vetionx Customer Service Team

Response from VETiONX· Mar 7, 2016

Hi Syntia~ We are sorry that you did not get a response on Friday. Our customer service rep, Victoria, does not work on Fridays, which is why you did not receive a response on your two emails you sent her on Friday. We are so very sorry for your loss. Please know we, as pet-parents and pet-lovers ourselves feel your hurt and loss during this time. Our heart goes out to you and your family. We will keep you in our prayers and thoughts. Our manager has contacted you, as well as our customer service rep, Victoria, who did respond to your email FIRST thing Monday morning. Please let us know how else we can help. With best wishes Your Vetionx Customer Service Team

Response from VETiONX· Mar 7, 2016

Hi Laura~ Thank you for contacting us. We are sorry that you feel you received poor customer service, as that is not our goal. Our return policy is on our website; https://www.vetionx.com/return_policy.php It does clearly state that we do not refund shipping, we do not have any handling fees. It also states that we do refunds at 30 days after purchase, this is to insure customers are giving the product time to work, as many hope it works within 24 to 48 hours, and unfortunately, natural homeopathic medicine does not work that way. Some pets will experience a detoxification, when giving natural homeopathic medicine. Meaning they may get loose stool, due to their body going through a detoxification. We apologize that this concerned you. For pets that experience diarrhea/loosestools, our vet, Dr. Char, suggests to decrease the dosage amount and gradually build it up over a couple of weeks until the maximum amount is reached. Start with a couple of drops per day, each day adding a couple more drops until the full dosage amount is achieved. For pet health questions we offer an "Ask our Vet" option available through our website at: www.vetionx.com/ask-our-vet-form.phpHereyou can post questions directly to a licensed Veterinarian - free of charge. Dr. Char will respond between 24 and 48 hours to any pet health questions or concerns you might have. We went ahead and issued you an RMA, please check your email. Please let us know how else we can help. With best wishes Your Vetionx Customer Service Team

Response from VETiONX· Mar 3, 2016

Hi Judith~ Thank you for your feedback. We see that you have had the product for just about two weeks. Homeopathic products need time to be effective due to their natural ingredients, they do not work like conventional chemical based medicine. Some patients see faster results than others. Some customers report an improvement within the first 2 weeks, while others report good results within the first 2 months. For pet health questions we offer an "Ask our Vet" option available through our website at: www.vetionx.com/ask-our-vet-form.php Here you can post questions directly to a licensed Veterinarian - free of charge. Dr. Char will respond between 24 and 48 hours to any pet health questions or concerns you might have. Please let us know how else we can help. With best wishes Your Vetionx Customer Service Team

Response from VETiONX· Feb 23, 2016

Hi David~ Thank you for sharing your feedback with us. Please allow more time for the product to work. Homeopathic products need time to be effective due to their natural ingredients, they do not work like conventional chemical based medicine. Some patients see faster results than others. Some customers report an improvement within the first 2 weeks, while others report good results within the first 2 months. For pet health questions we offer an "Ask our Vet" option available through our website at: www.vetionx.com/ask-our-vet-form.php Here you can post questions directly to a licensed Veterinarian - free of charge. Dr. Char will respond between 24 and 48 hours to any pet health questions or concerns you might have. Please let us know how else we can help. With best wishes Your Vetionx Customer Service Team