Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
261 reviews
VenustasSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shop Venustas heated jackets, vests, gloves, and apparel designed for outdoor adventures and everyday comfort. Experience long-lasting warmth with our advanced heating technology. Free shipping & returns!
Venustas (venustas.com) has 261 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 226 reviews with 5 stars · Clear filters
Two sets of gloves and multiple vests have been purchased over the years. All have performed effectively in sub-zero temperatures. Some were gifts and they loved them. I would recommend this company and its products.
By Todd M.
Very good company, customer service was wonderful to work with. The stand behind there products with warranty to truly satisfy the costumer. Thank you, I would definitely buy more items.
By Linda
I had some questions about my Venustas heated jacket. I emailed them, and they very quickly responded. We went back and forth a few times, and they were wonderful. I love my heated jacket and would recommend it to anyone!
By Jenny S.
I have a Venustas heated coat that I love and wear ALL the time. It has kept me warm & comfortable on the coldest days! The company was very helpful and responsive when I had an issue after wearing the coat for a year and a half. Thank You!
By Jennifer
The vest fit perfect and even though I was inside I didn’t want to take the vest off. Soft fleece, high collar and then I tried the heat. I have yet to turn it up to high and on a chilly 40F morning I was perfect. Didn’t feel a breeze and the pockets are nice and warm. Sure the battery is a little heavy but I have yet to use up half a charge after 2 hours at medium. With or without the battery it’s comfortable. I did have a problem with the charging cord, it didn’t work. I called customer service and they responded promptly, said they could send a new cord or give me a $5 credit. Took the cord and got it 2 days later. Nice, courteous and quick
By William H.
Not only do I love my heated vest, their customer service is top notch! I ordered a vest for my mom that needed a different size, they were very responsive and even sent the new vest before I even shipped the other one. Highly recommend this company!!
By Kim
The entire team at Venutas is AWESOME.. Not only are they super responsive, eager to assist but kind and thoughtful.. A rare combo that goes a long way. Of course the product speaks for itself! I've loved every interaction I've had, their follow-up, and willingness to do what it took to satisfy my concerns/issues.
By MF
Good customer service. Resolved my issue and sent replacement when heater coil stopped working.
By Gregory D.
