They investigated and expedited my…
They investigated and expedited my order request. They were very helpful, friendly and respectful. Also I like the jacket. The real test will be at the next football game...
By Linda
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
261 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shop Venustas heated jackets, vests, gloves, and apparel designed for outdoor adventures and everyday comfort. Experience long-lasting warmth with our advanced heating technology. Free shipping & returns!
Venustas (venustas.com) has 261 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 226 reviews with 5 stars · Clear filters
They investigated and expedited my order request. They were very helpful, friendly and respectful. Also I like the jacket. The real test will be at the next football game...
By Linda
Jamie at customer service was very serious about finding out why my coat wasn’t working. I love my coat. I’ve worn it to my football games for four years. It needs a new battery, which I just ordered. Funny that it lasts as long as a typical good car battery.
By Russell S.
I LOVE LOVE LOVE my heated jacket! The fit is great, so comfortable- not like other heated jackets you see that are stiff and hard to move in. My Venustas one is flexible, soft and cozy warm! Light enough to wear on a cooler day but warm enough to wear on cold day!
By Caylee C.
Great customer service!
By DAVID M.
Everything from the ordering process to shipping, speed to Quality and customer service were phenomenal. This company is the real deal. My wife ordered a similar heated vest and ended up returning it and ordering from from here because of the quality and the price.
By Tom
Excellent service provided by Jamie. I received product with lightening speed and Jamie subsequently contacted me to be sure I received it and was happy with the jacket. I’m excited to give it to my daughter for her birthday. I was very impressed with Venustas excellence customer care.
By Kate
Excellent customer service!
By Christi
I was treated wonderfully by the great folks at Venustas! Prices are fair, products work well and the customer service is fantastic! Thanks to all of you!
By Tom K.