Venus et FleurReviews of venusetfleur.com

I ordered flowers for Valentine’s Day and was told it would arrive by Wednesday. It is currently Tuesday night and it hasn’t even shipped yet. Do not order from this website.

Poor customer service. My order was not delivered and the Fedex tracking number provided showed only the label was created. I was hoping that it was a mistake so I waited. A day after the expected delivery date, I called customer service and request to cancel my order if it had not been shipped yet. Upon confirming that my order cannot be tracked, the support agent offered to give me 50% discount if I keep my order and promised that the order will be shipped out for the next day. The following day I received an email stating my order will be delivered the following week. I called again to cancel the order since it was not as promised, which made me wary of their offer for the 50% off. This time, the support agent informed me that since the order is shipped, I cannot cancel. The agent was not honest when she told me that the delay was due to the shipper and they had not control over it. Also, when I inquired about the promised discount, they said there was no record of such promise and they will need time to investigate. In the end, I had to request to speak to a supervisor and finally was able to get a commitment from the supervisor that my order will be cancel and the delivery will be recalled. I have been a loyal customer and have alway purchase flower here, but looks like I will need to explore elsewhere.

DO NOT BUY FROM THEIR SITE! their customer service is horrible- I placed an order and my coupon code for some reason wasn't applied, and the store refused to honor it because "No further modifications or cancellations can be made after placing the order, as stated in our terms of sales you had agreed to at checkout." You got to be kidding. Puts a sour taste in my mouth for the whole brand- buy Million Roses or some other brand instead

BUYER BEWARE: terrible customer service!! Received my arrangement with broken stems and they did nothing about it when brought to their attention. Waste of $399! Husband has given me prior arrangements and I’ve never had an issue until now. Will no longer purchase from them.

Bought from them after seeing Kim K showing them off. What a scam definitely not worth the price. You can buy the same thing from other brands for 1/4th of the cost...

I placed an order for flowers for second day delivery, a birthday gift. Order 830449. The company that they hired for delivery lied about the delivery that they were received and that I signed for them when I was 90 miles away! I called Venus Fleur to tell them I did not get anything. They said they will open an investigation! That’s not my problem. I had to call several times. They said they will get back to me, but they didn’t. So I called the shipping company, a division of UPS. The driver hanged up the phone on the supervisor. Probably quit! Aha. ! So I called Venus et Fleur again for the 100 times to update them and they said they will open another investigation. I said I just need my damn flowers that I paid 900 $ for. Finally, they said they will replace them, but nothing shipped. They promised a replacement 2 times, but no flowers ever came. So I asked for a refund! They said no refund unless there is an investigation! Horrible customer service. I used them before, but I will never buy from them again. I will have to contact my credit card to fight the charges

Displayed my flowers on my dresser. The chemical that’s help preserve the flowers. Stained my dresser. When I contacted Venus, the customer service did not care. They wrote me an email how to care for the flowers instead of caring for the damage they caused. You would never think flowers can stain and remove paint from a dresser.

Worst company ever flowers turn brown and fall off before the year and I made a mistake in buying my $500 and I call back to cancel a second after order and they told me I can’t cancel how dear they take your money that fast terrible company now I am stuck with flowers I tried to cancel before that were even made I have the picture to prove it