Vendorcredentialing RealpageReviews of vendorcredentialing.realpage.com

This company is hands down one of the worst systems we’ve ever dealt with as a property management partner. Once you submit an invoice, you’re completely locked out, no edits, no corrections, no flexibility whatsoever. What’s even worse is that their system allows you to enter incorrect information (like letters in an invoice number) without any warning, only to reject it later because they require numbers only. By that point, it’s too late to fix. Because of this, we were forced to resubmit over 30 invoices and pay duplicate fees, something that could have easily been avoided with basic validation or the ability to edit submissions. The platform is poorly designed, costly, and creates unnecessary headaches. Use at your own risk.

Realpage is just Compliance Depot rebranded. At best, they are a warehouse/clearing house for Insurance certificates (charging $100/year per COI). At worst, they are a complete and total scam. Just a roadblock between vendors and their clients.

They never actually help the costumer service never actually check the coi’s and just say looks good Been months and they keep giving us mistakes and keep saying we are good to be compliant Worst company to manage documents They should hire people who actually do their job And not just waste our time we spend 40+ mins per every call just to always have an issue because this team is incompetent, if i could give 0 stars i would , a big F u to this company

It takes NUMEROUS emails and calls to get insurance approved. Almost lost customers due to them NOT doing their job. Even uploading it yourself doesn't help. They need to hire more employees or train the ones they have or replace them all. This is EVERY year!!!!!

Never approves your insurance the first time. Every year i submit the same insurance, same language on thd insurance and they deny it. Have to and resubmit the same insurance! Call after call, email after email just gets exhausting. Some companies that use this company i turned down their business, if its not beneficial for my company. Terrible

If I could give 0 stars I would. This company is a scam that thrives on charging enrollment fees. We opted not to enroll after having paid the fee and they said we could get refunded as long as it was within 30 days when we request refund and now they’re saying sorry we can’t refund due to processing fees. Total BS. Stay away!!!

Nothing is easy... NOTHING! Multiple phone calls, email after email, and things are still not right. The hoops that vendors are being asked to jump through are ridiculous. Every single vendor that has been asked to sign up with vendor credentialing has had nothing but headaches. Emails go unanswered, phone calls are confusing because of unintelligible phone operators, and ultimately nothing is ever resolved. Small vendors with one or two employees are being killed. Some vendors we have used for a decade without a single negative incident are now deemed unusable. Our property has a vendor right next door, the gentleman walks to our property, and they're telling him he needs to upgrade his auto insurance if he wants to continue to work for us. He doesn't use his vehicle... ever! Completely frustrating and crippling service.

Absolute redundancy working with these people.. I don't know how this is allowed per department of insurance but they sell products that are unnecessary to make it seem like they are offering a value.. Multiple and Multiple of redundant requests, phone calls, promises ALL to no avail.