Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
48 reviews
Veil CosmeticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
If you’re looking for makeup to mask your face, we suggest you move right along. Here at Veil, we’re on a mission to get you loving your skin again, and that starts with our range of weightless, breathable complexion products. We’re not in the business of hiding your natural glow—we’d rather our products do the work to enhance it instead. At Veil, we’re obsessed with the no-makeup makeup look and know our line of vegan, cruelty-free, featherweight products will help you get there with minimal effort.
Veil Cosmetics (veilcosmetics.com) has 48 customer reviews on The Fair Hearing, with an average rating of 2.6 out of 5.
Showing 29 reviews with 1 star · Clear filters
I have 2 unfulfilled subscription orders with them. They're happy to take my money but not send the product. I've emailed 3 times to request a full refund but received no replies or refund. I'll be cancelling my subscription.
By Debbie B.
Customer service is nonexistent. Three emails I've sent them about my order and I haven't received response to any of them. Poor show and will not be purchasing anything from them again.
By Abi
I placed an order 11 days ago and have not received the product. I received an email stating it shipped but it has stayed in pre-shipment status since then and I cannot get a response from the company. I have emailed them several times, sent a facebook message and instagram message and no response. HORRIBLE CUSTOMER SERVICE. I can't even cancel my order since they are so bad.
By Kellen M.
I usually purchase my Veil products through a British online store and receive it in Perth Australia, in about 10 working days. However, as that company is no longer able to sell Veil, I went straight to the source. Unfortunately, they did not have the concealer I desperately needed in stock but I placed the rest of my order and waited eagerly for the products to arrive. That was over a month ago. According to tracking information, my products have received a shipping label but have yet to leave the country. I have contacted customer service who got back to me over a week later saying some of their emails were going to spam but assured me my package would arrive in priority post. That was weeks ago. So I’m out of product and out of pocket. I should have tried the alternative product offered by my original seller at a discount price. Beyond disappointed.
By Nicole
I want to cancel this subscription. I no longer want to use this product. It stated in the subscription that I could cancel at anytime. This is false advertising. I will be contacting my credit card because this is fraud. I will also let people know about your fraudulent practices.
By Heather P.
I’ve still not received my order. I have received a free gift with no concealer that I actually ordered. Have contacted customer service and heard nothing. Super disappointing service.
By PM
I ordered two products totaling $84 and after initial order I never heard anything on my order or delivery for two weeks. I attempted to call your customer service line BUT THERE IS NO CUSTOMER SERVICE PHONE NUMBER WHICH IS RIDICULOUS SO I HAD TO EMAIL INSTEAD. 2 days later I got a response about some bs regarding a new shipment plant or something and order would be shipped out soon. But it wasn’t until a week later then when I got it it only had one of the two items in the package that I had already paid for! So I had to email AGAIN AND GET ANOTHER RIDICULOUS EXCUSE AS I ASKED FOR A REFUND FOR YET ANOTHER MISTAKE ON VEIL’s part. I will not order from you again. Terrible customer service and process you have!
By Stephanie G.
Hasn’t arrived which means this is yet another company I’ll have to spend tim chasing and complaining to. Also didn’t respond to my contact from question on the website.
By Clare
