Vault Services
Vault has always been a delight to work with. Rob and the team in South Florida have been nothing but accommodating. We sincerely value our relationship with Vault.
By Andrew G.
Tuesday, November 10, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
435 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Vault offers high net worth personal insurance and customized solutions for individuals and families. We’re not just insuring assets, we’re reducing risks with data-driven technology to protect what matters most – cherished moments, family memories, and priceless legacies.
Vault Insurance (vault.insurance) has 435 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 371 reviews with 5 stars · Clear filters
Vault has always been a delight to work with. Rob and the team in South Florida have been nothing but accommodating. We sincerely value our relationship with Vault.
By Andrew G.
VAULT is an excellent company. They are a great partner of our division by consistently think outside the box to deliver a solution for our clients whenever they can.
By Somtip B.
great customer service every time I call in!
By Gabriella
Vault has been a great home for our clients. We have had multiple clients they have asked to write reviews based on their excellent claims service. Our marketing Rep Rob goes beyond his Job description to help our clients!
By gerhard
Vault is a fantastic company to do business with. Their underwriters are always helpful, knowledgeable and friendly. It feels great to deal with a company that truly wants to write new business and help the agent provide the best coverage for their clients. Their rates are excellent and underwriting guidelines are very reasonable.
By Annemarie
Have not had any issues with your company; it's that simple
By Dave
Any time I call customer service or my underwriter I'm able to get my issue resolved. Everyone is helpful and efficient and always willing to help and get the customer taken care of. Ashley Tousignant goes out of her way to help and always answers questions in a timely manner. It's a pleasure working with Ashley and all the customer service staff that are always helpful.
By Alli
Linda has been so nice to work with. Her knowledge and ability to look at every risk is really appreciated from someone in the trenches trying to write business. I really appreciate all the support from you guys!
By David