XXXFLIGHTReviews of validflight.com

Response from XXXFLIGHT· Oct 17, 2026

Thank you for writing, and we are sorry: you did not get the reservation you paid for. That part is on us and we do not dispute it. Here is what happened, with the times. Your order was placed on 7 October at 23:33 and paid at 23:37. Our reservation provider was unable to create the booking; our system retried automatically and that attempt failed as well. At 23:43 — six minutes after your payment — the full amount was refunded, automatically and in full by Stripe. We e-mailed you that same evening to explain what had happened and that your money was on its way back, and again on 9 October to offer to confirm a route for you before you paid anything. Both messages went to the address entered on the order and neither was returned as undeliverable. So the reservation did fail, and we understand the frustration behind this review. The payment, however, was returned the same night, ten days before the review was written. If it has not appeared on your statement, please write to [email protected] and we will send you the refund confirmation from our payment provider, which you can give to your bank. We would genuinely like to resolve this with you.

Response from XXXFLIGHT· Oct 10, 2026

We understand why it looks that way, and we would rather explain it than argue. What you have is a genuine reservation held in the airline's own reservation system, with no ticket issued. That is what proof of onward travel is, and it is not a ticket. We state this on our site before anyone pays, including the exact point you are describing: "Some airlines also show the reservation in their online Manage booking tool; many do not display one there until a ticket is issued, which does not affect its validity." A reference that returns nothing in Manage booking is the normal behaviour of an airline website for a reservation with no ticket issued. It is not evidence that the booking is absent. Only a few carriers display held reservations at all. A reservation is also held for a limited time, so a check made after it lapsed would show nothing either way. The PDF itinerary is the document to present, and that is what we delivered. If you want certainty about your own booking rather than a general answer, write to [email protected] with your booking reference and we will tell you exactly what the airline's system holds.