VacatiaReviews of vacatia.com

Bad timeshare, they will not work with customers, the Grand shores West is a dump with horrible parking, and They charge more for maintenance fees and trumped-up charges than my Hilton Hawaii Timeshare. Most of the time customer service is no working. No AC in the hallway for more than 2 years, tiny dumpy rooms. All and All I am trapped into a horrible situation. Vacatia has worse integrity then Wyndham.

They are a disaster. They took over management of a place where I have a time share. Under prior management for 20 year, never a complaint. This year, under their management, I rented my unit out through Vacatia. They told me it was rented for the entire week. I never got a check. Called them and was told they switched, but the renters in someone else's unit and put an owner in mine, thus no rent. When I raised a fuss, they sent me a minimal check..didn't even cover one night's rental. Disgusted, I put the place up for sale through them. They found a buyer dirt, dirt cheap. That was fine. But, I signed the papers in October. It is now Dec. 23, and they still haven't closed on it. I will not get it closed in this fiscal year. They never call me back and when I asked for the number of the resort itself, they gave me a run around, 6 different numbers and none of them was the resort. They are totally incompetent.

I would my points. I had a buyer. He was paying my closing costs Of course, they told me to sell cheap and of course, Disney said nope we would buy it. Vacatia told me nothing changed except now Disney was buying. PS gt my money minus closing cost. This woman makes you sell cheap because sh works for Disney. Had I known I would have canceled sell.I am out $1300. Obviously Disnry is hurting.

Back in February of 2021 my bank debit card was compromised and a charge of $501.14 was taken from my account. I text the company through messenger and they never responded. The bank wanted a police report so they could investigate. I was asking Vistania if they could supply name of person/person's that used the debit card to pay for rental. It would of helped with investigations and I could have them arrested. Long story short, the bank said everything looked legit and therefore they are not refunding money. The police closed case due to this. So I am out $2268.

We set up a family trip we cancelled it due to the hurricane approaching they still took our money we never got our money back I would Never seek their help in booking a place again they still your money

Will not use site to book property again. There are hidden fees. After booking my stay and arriving I was charged almost double in fees than what was listed on the website.

Really disappointed on how they handle customer service. We reserved a hotel room at panama city, but days ago the reports have been saying that the weather was bad due to hurricane barry,beaches were closed to the public, they even have double redflags on those days. We called days ago to cancel due to the weather and ask for refund since its weather related but they said to only refund if it is an emergency state. We hoped we they would consider Has been going on for weeks, poor communication, they keep making promises to either call u or ff up with the hotel yet nothing really happens.called the hotels(also was not receptive). Overall im not happy on how it turned out just left you hanging, been a month already yet thw response is always the same. Ive gotten tired already so i give up. Im never booking w vacatia anymore.they couldve at least given us a compensation in return, that one night costs us 400 bucks it all went to nothing. Just really disappointed and unhappy with the service.

Extremely disappointed with the room, the bed completely dips in the middle absolutely worse bed we have ever slept in, the room is dusty no tea or coffee provided