Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
206 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
UX Pilot is an AI-powered design tool that helps product teams move from idea to wireframe in minutes. Built for speed and clarity, it turns messy notes, prompts, and ideas into structured layouts that actually make sense, not just pretty boxes.Unlike other tools that chase pixels or code, UX Pilot focuses on thinking. It works like a junior designer who actually gets product logic, flow, and hierarchy, and doesn’t need constant hand-holding.Used by PMs, founders, and designers who want to skip the blank page and start with something smart.
UX Pilot (uxpilot.ai) has 206 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 41 reviews with 1 star · Clear filters
UX-Pilot in the paid version is not yet reliable and it does not follow your prompts. It uses already existing templates and does not creat something new. There are lots of erros if I use it in Figma and frames are lost, because of errors. I return to create my designs for my apps in Figma manual again.
By Tobias S.
UX pilot model is not good and unable to design modern design and don't understand just basic prompt. I don't recommend this tool
By Ace M.
I deleted my account before the new subscription and then still charged me... Scammers!!!! Beware of this tool.
By Usama S.
Response from UX Pilot· Nov 14, 2025
Hi Usama Here is an update: your refund has been processed. This is not the experience we aim to provide, as we believe in great user experience, transparency, and quality. Thanks
I tried to cancel back in August and their support team confirmed I had cancelled but it’s now November and I’m still being charged. I’ve gotten no response from their support team since then either. Completely misleading and terrible business practices.
By Colleen V.
Response from UX Pilot· Nov 7, 2025
Hi Colleen Vaughan We’re really sorry for the inconvenience. Your request has been under a review and is now being processed. A support agent will keep you updated on the progress. It has been prioritize now. We will make sure you get the experience you deserve.
Customer support is terrible. They refuse to issue refunds if you forget about your subscription's auto-renewal, even if it's within minutes and with unused credits. Other users share similar experiences below. Feels like a scam!
By Ahmed A.
Response from UX Pilot· Nov 4, 2025
Hi there, We truly appreciate your feedback, and we’ll review our policy based on your input. As stated in our terms, if you choose to cancel your subscription, you’ll still have full access to the service until the end of your current billing period. Due to the unique nature of our product, which grants immediate access to valuable information, data, and templates upon purchase, we unfortunately cannot offer refunds. Let us know if there is anything we can improve or fix for you. We would love to have you onboard with us, How about giving Uxpilot another chance? let us add some free credits to your account so we can start over again, we want to make things right for you. Thanks
I want to cancel and get a refund I just subscribed today but the AI agent is saying no refunds. I haven’t used any of the features or credits from the premium subscription yet. I need help cancelling and getting a refund
By Youssef E.
Response from UX Pilot· Oct 22, 2025
Hi, Can you please reach out to us at [email protected] so we can review your case and take the necessary actions? Thanks
Wildly overpromised with tools that look real, by only when use prepare the Design system components, you will find out nothing works. I guess this is classic "Fake it until you make it" thing. Adam is trying to fundraise and doesn't even check customer feedback on emails. Such a scam!
By Albert “Ab” P.
Response from UX Pilot· Oct 22, 2025
Hey hi Albert, Sorry if you got that impression user feedback is the foundation of what we do. We truly want to make sure you get the value we promise. We noticed one of our agents is already in touch with you, and we’re confident that we’ll be able to provide the value you deserve just as we claim.
No customer service. Email on site does not work. Unable to send using outlook. Chatted with rep on chat widget and did not get billing problem resolved. Intermittent communication. Dark patterns. Update 10/17/25: Dear UX Pilot support: I can see that you wrote a reply to the review I wrote. I did write back immediately in the customer service chat with Ibrahim and there was no response for multiple days in a row and nor did I receive any emails from customer support so it's too late for your response now. I have reported you guys for fraud. I have no trust in UX Pilot AT ALL based on these reviews and shady customer support practices. You guys need to treat customers better when you take large amounts of money from them to try your product.
By Rebecca
Response from UX Pilot· Oct 17, 2025
Hey hi Rebecca, We were able to trace your request on our chat, and it seems the agent has already provided a resolution and was waiting for your confirmation on the matter. Could you please check your UX Pilot chat interface inbox? If you’re not receiving those messages, please let us know. Your experience is very important to us, and we’ll make sure you get a proper resolution.
