US Patriot TacticalReviews of uspatriottactical.com

Ordered a backpack. They said it would ship in 1-3 business days. Over two weeks later I call and they say they will be available in *another* two weeks! Dishonest to say something is in stock when it won't be for over a month.

Ordered a sling for my AR! Waited 2 months and finally had to request my money refunded by PayPal! This company "SUCKS"!!!!

Placed an order a month ago which included a few items, all of which appeared "in stock." Two weeks later I attempted to contact customer service, both over the phone and over email, and couldn't get a response. After another week I spent four hours trying to contact anyone in their customer service and couldn't get a response at all, and another hour unsuccessfully trying to cancel my order. The only solution was to contact my credit card company and report the website as fraud, which it is.

I was charged for a long list of merchandise that was on their website. I was only ordering one $14.95 item and was charged over $100.00 on my credit card. My credit card company looked up their phone number for me. When trying to call them about their mistake I got a recorded message and cut off. No receipt by email with other information. I received the package today and the customer service person argued with me about the order and only offered a discount if I returned the merchandise. They are using deceptive practices on thei website and if you don’t read everything to the bottom of the page you won’t see all the boxes that are automatically checked. Don’t do business with this company.

These guys SUCK. Do not do business with this company! Their automated customer service answers and then says "no one is available to take your call and disconnects. SO 2 weeks since I placed my order and no merchandise and no update. This company must be run out of some kids basement....

After waiting over a month, 4 unanswered emails and finally a phone call I had to cancel my order. Zero communication, zero customer service. Shop elsewhere.

So I ordered some Danner boots. The first week I never got a confirmation email for the order, also never got a tracking number. I didn’t get an email of any kind which was a red flag. So I called in to check on my order and a female answered the phone she was polite on the phone for sure but the issue was that they don’t actually have an inventory of the boot I ordered. Apparently the boot gets shipped directly from Danner... The crappy part about that is the boot was out of stock at Danner and it would be 3 months before they had any in to order... so I asked her to just cancel my order and refund me so I could go to a local store and buy them there. Another week went by and I hadn’t gotten anything. So I called again and this time it was a male and he was also very polite. But he told me that the order wasn’t even cancelled and there was no refund on the way... so I asked him to do the same thing. He told me absolutely and said I would get a confirmation email as soon as “finance” got the cancel request. Low and behold that never showed up. Luckily I paid through PayPal and they are always great. Today I filed a claim with them and they closed the case on the same day and assured me that my refund is on the way! Dodged a bullet there for sure!

TLDR: took 5 months to get my order shipped, had to pester them with emails just to get an update on my order status First off, they don’t tell you an item is out of stock until after you’ve already bought it. Otherwise I would’ve looked elsewhere. So I bought the sling in December, found out it was out of stock until February. February rolls around, so I check the status, still out of stock two weeks after it was supposed to be back in stock. Tried calling, they disconnected their phone “due to covid”. Sent several emails over the next few weeks, finally got a response in late March, they are behind “due to covid”, “items in high demand” blah blah. Sent several more emails throughout April without a response, finally got an email that my item shipped. Bottom line, you’re going to wait a REALLY long time to get your stuff, and you’re going to get MINIMAL service along the way.