US Fitness SupplyReviews of usfitnesssupply.com

WOULD NOT RECOMMEND. I like many others ordered up exercise equipment from this company at the beginning of COVID (my order was May 2020). They mentioned there would be a delay approx. 90 days, which is understandable given the demand. I followed up countless times after the 90 day mark and kept getting pushed off with the same generic responses. After approx. seven months I decided to cancel my order which they acknowledge. I followed up with them a month later and they told me my refund process still was never started (even after they said they initiated it). They mentioned they would get this going ASAP. I have now followed up countless times via email, their website, phone calls and cant get any response. I would NOT recommend this company to anyone. My experience with this company and their customer service is awful. Good luck if you go down this road. I still haven't been able to get this issue resolved.

Terrible customer service! Do not buy from this company! After waiting 2 months for a Legend squat stool, I received the wrong color. While I fully understand the wait times for gym equipment these days, what bothers me is that before receiving the wrong color product I emailed this company 2 times with no response. They reply with some random email saying a ticket has been created, but no one ever actually responds, and good luck trying to get someone on the phone or return your calls. It wont happen... I reached out to Legend (the manufacturer) and of course they said to contact US Fitness because the purchase was made through them. The guy I spoke with at Legend says to try and reach some guy named Mike. Still haven't heard from Mike or anyone else from this crappy company. Save yourself the headache and don't use this company ever!

I bought some weights from them, on a pretty good deal! They notated both on their website, as well as on the receipt, that during this time, specific weights would be delayed 90 days. No problem. After about 60 days, I wrote them, asking if they had an sort of update or ETA. I had gotten no response. No problem, they did say 90 days. At about the 90 day mark, I wrote again for an ETA, and again, no response. The week after that, I tried once more, and no response. Every other week, if not weekly, I tried calling, e-mailing them from my own e-mail, or utilizing their contact form on their website, and I never had gotten any response. I ordered on 10/12/20 and by 03/08/21, I had never gotten one iota of communication. Nothing for nearly 150 days. No responses, no updates. I honestly thought they just took the money and were either declaring or had already declared bankruptcy, or were scammers. The only response I had gotten was on March 8th when I said that I demanded a refund, due to no communication. I got a refund that same day. So there's their one star, for the one time they actually communicated. Anyone is better off going through another suppliers, at least they've got a better chance of communicating.

This company never shipped the Kettlebell I ordered from them and refused to refund my purchase. PayPal refunded me and their Customer service harassed me and cursed me out over it. Unbelievably unprofessional

I bought last year in October 2020. I been emailing them and they kept saying covid - 19 relay. I call bs. Months go by and it now feb 2021 still haven’t received. So I emailed them again and no reply. So I called my bank to have them cancel the whole transaction. Seriously scam. It shouldn’t take the bank for them to finally reply.

Order FIT-111030443787. Ordered in July 2020 a barbell, still haven't received it or an answer to my emails. This is a scam company and should be reported for prosecution. Taking americans money when we need it most and agnoring us afterwards is a crime.

Cancelled order 12/16/20 after waiting 6 months for delivery. Never received refund, after numerous run around emails, they stopped responding to my calls, emails, Facebook messenger. Looks like this a scam company. Don't order from them

Ordered back in December and have sent multiple emails asking about the status of my order with no update yet.