It does not provide equal free…
It does not provide equal free opportunities. I am not going to use it and I am disappointed!!
By Customed
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
546 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
UserWay is the World's Leading Automated Website Accessibility Solution for ADA & WCAG Compliance, providing:- The strongest legal mitigation for ADA accessibility & compliance- Requires only a single line of JavaScript- Trusted by over 700,000 websites- Relied on by 60 million users with disabilities
UserWay Inc. (userway.org) has 546 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 33 reviews with 1 star · Clear filters
It does not provide equal free opportunities. I am not going to use it and I am disappointed!!
By Customed
Not user friendly to complicated for senior citizens all they are doing are taking your hard earned revenue. I am on a fixed income I don't need to be tricked out of it!!!
By customer
Not a reliable service
By Seshu
Response from UserWay Inc.· Sep 23, 2021
Hello Seshu, We're sorry to hear our service did not live up to your expectations. We want to follow up with you directly so we can figure out what happened, and how we can make it up to you on a future visit. When you have a moment, please email us at [email protected] and we’ll reach out to your immediately. Best, The UserWay team.
I’m not familiar with the computer log in requirements. I was totally frustrated, therefore I wasn’t able to apply for a warehouse job in Elliot Lake. Because of the format Kamutsu loses a resume!
By customer
Response from UserWay Inc.· Sep 23, 2021
Hello, Userway provides accessibility solutions and we're not involved in job application process or login requirements of the website. This review was obviously submitted erroneously. We would appreciate if you kindly removed this review. Thanks, The UserWay team
I want to cancel
By customer
Response from UserWay Inc.· Sep 19, 2021
Hello, We are sorry to see you go! If you are having trouble canceling the service through your personal dashboard, please reach out to us at [email protected] and we will be happy to assist. Best regards, The UserWay team
You didn't help with my issue at all!
By customer
Response from UserWay Inc.· Sep 23, 2021
Hello, We're sorry to hear our service did not live up to your expectations. We want to follow up with you directly so we can figure out what the issue is, and how we can make it up to you on a future visit. When you have a moment, please email us at [email protected] and we’ll reach out to your immediately. Best, The UserWay team.
This company has constantly harassed me since I made the mistake of asking about their prices. I was forced to add their email address to the blacklist on my server.
By customer
Response from UserWay Inc.· Sep 23, 2021
Hello, I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to our attention. I've reported your case to our marketing team to make sure it won't happen again in the future. Best, The UserWay team.
"Free" widget advertised is only "free" as part of a "free trial" meaning there is no "free" widget. Hopefully it's a case of copywriting, marketing, etc. not being part of their core competency and not some form of trickery. Will adjust star rating (if warranted) after trying the product.
By Fletch the D.
Response from UserWay Inc.· Sep 23, 2021
Hello, Thank you for your feedback. We do offer both Free Widget and a free 10-day trial for our paid AI-Powered Accessibility Widget. You can check out here to see the difference between our Free Widget and AI-Powered Accessibility Widget. Would you mind providing us the article or pieces of information that caused the misconception so that we can check further? When you have a moment, please email us at [email protected] and we’ll reach out to your immediately. Best, The UserWay team.