Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
345 reviews
UserlyticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Userlytics is a full featured state of the art user experience research platform with a global participant group of more than 2 million panelists. Since 2009, Userlytics has been helping enterprises and agencies improve the user and customer experience of their websites, apps and prototypes. With a scalable pricing model and a diverse worldwide panel, Userlytics allows brands to run both moderated and unmoderated usability studies with as many or as few participants as they choose. In addition to its testing services, Userlytics offers a variety of optional professional services including senior UX Consultants in both Europe (Madrid) and the U.S. (San Diego & Miami). The team can help clients achieve actionable UX insights, including through the use of our proprietary ULX Score, a benchmarking platform for measuring a 360º view of Appeal, Adequacy, Distinction, Usability, Trust, Performance, Affinity and Appearance.
Userlytics (userlytics.com) has 345 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 52 reviews with 1 star · Clear filters
i didn't receive my money
By Yousef A.
Response from Userlytics· Mar 13, 2025
We're sorry to hear that you haven't received your payment. Please reach out to us at [email protected], and we’ll help resolve the issue as quickly as possible.
Não cobrigo usar a senha que me deram por que sempre da erro, já tentei e nada
By Mayara O.
Response from Userlytics· Mar 13, 2025
Lamentamos pela experiência. Se você está tendo problemas com a senha, por favor, entre em contato com nosso suporte em [email protected] e vamos ajudar a resolver isso o mais rápido possível.
I sibned up on this wbesite 10.days ago and to thos day I still haven't got any test at all. A waste of time and energy
By Anas Z.
Response from Userlytics· Mar 13, 2025
Thank you for sharing your experience. We’re sorry to hear you haven’t received any tests yet. Please reach out to us at [email protected], and we’ll do our best to help you get more opportunities. We appreciate your patience!
They first tried to quietly "request" that I take down my reviews, and then months later reply to them asking that I email their support team to sort things out. I emailed them and surprise, surprise they haven't responded. These people are awful and it's obvious they used an AI program to furnish their "replies". It's likely they do the same with their support email. Don't respond asking me to email your support address so you can "investigate". Any further replies will include a means of DIRECTLY speaking to someone there and a public pledge to reinstate my account along with some form of compensation for taking it down without warning or reason. Plus the continued runaround on here.
By Rodrigo D.
Response from Userlytics· Feb 13, 2025
Hi Rodrigo, we're so sorry you had this experience with us. Thank you for alerting us to the issue with our test invites. Can you send an email to [email protected] with the username and email address you use on Userlytics so that we can look into this? Thank you!
Same review from Christina Hamilton 9 Feb 2023 and Haris Sangra 28 Mar 2023? Fishy!
By Chris R.
Response from Userlytics· Sep 24, 2024
Hi Chris! Thank you for your feedback. If you have any concerns or would like to discuss this further, please feel free to reach out to us directly at [email protected]. We appreciate your vigilance and thank you for being a part of our community.
I didnt get paid for reasons that are not my fault like no audio in the last 3/4 of the recording for example, you are waisting time here, better go to the other 20 Testing Websites, they pay even when there are technical issues from there recording tools. 23€ are robbed from me.
By Anonym
Response from Userlytics· Sep 24, 2024
Hi, Thank you for your feedback, and we're sorry to hear about the issues you experienced with your test recording. We understand how frustrating it can be when technical problems affect your ability to get paid for your work. While we do have certain quality standards to ensure that our clients receive complete and usable feedback, we also aim to be fair to our testers. If the issue was caused by a technical malfunction on our side, we absolutely want to address that and ensure you are compensated appropriately. Please reach out to our support team at [email protected] with the details of your test, and we will investigate the matter thoroughly. We value your time and contributions, and we want to make sure you feel supported in resolving this issue. Thank you for bringing this to our attention, and we hope to have the opportunity to make this right. Best regards, The Userlytics Team
I first registered with userlytics.com about a month ago however every opportunity that I tried to join was either sent to me at 1-4 am my time or I was told that I was not suitable for the review. So in 1 month, I have not had any work from this company, and all I can think it that they are harvesting email addresses. I would waste my time on them.
By Robert W.
Response from Userlytics· Sep 24, 2024
Hi Robert, Thank you for sharing your experience, and we’re sorry to hear about the challenges you’ve faced since joining. We understand that receiving opportunities at inconvenient times or being marked as unsuitable for certain tests can be frustrating. Task availability and timing often depend on the specific needs of our clients, who may require testers from certain demographics or regions. However, we are constantly working to offer more opportunities to our global community of testers. We assure you that your privacy is important to us, and we do not harvest or misuse email addresses. If you haven’t had luck finding suitable tasks, we recommend making sure your profile is fully updated to improve your chances of being matched with available opportunities. If you have any questions or concerns, our support team at [email protected] is here to help. We appreciate your patience and hope to provide you with better opportunities in the future. Best regards, The Userlytics Team
They started the new quite evil and derogatory like. They’re doing that racist thing where they profile you before they select you, and they are only allowing tests to people in other countries. This would’ve been ok for one or two tests, but this has been constant for pretty every test (over 10). Avoid em! They’re racist & evil.
By Rebbie W.
Response from Userlytics· Sep 24, 2024
At Userlytics, we are committed to fostering an inclusive and diverse community of testers. We do not tolerate any form of discrimination, including racial profiling. Our clients sometimes request specific demographics or geographical locations based on the needs of their studies, but this is purely to match the requirements of their tests and not reflective of any discriminatory practices. We understand how frustrating it can be to miss out on opportunities, but we assure you that we strive to provide fair access to all testers regardless of their background. We appreciate you bringing this to our attention and encourage you to reach out to our support team at [email protected] if you have any specific concerns or questions about how tasks are assigned. We value your feedback and are committed to improving the experience for all users. Best regards, The Userlytics Team We understand how frustrating it can be to miss out on opportunities, but we assure you that we strive to provide fair access to all testers regardless of their background. We appreciate you bringing this to our attention and encourage you to reach out to our support team at [email protected] if you have any specific concerns or questions about how tasks are assigned.
