USA Vein ClinicsReviews of usaveinclinics.com

This is the most unprofessional medical care I’ve ever received office staff turnover continuously. I drove to his office several times, and only be told that there was no doctor in the office that day and had to reschedule. I was billed for a procedure that I did not have, and have been harassed continuously to pay outstanding balance I did have three chemical injections at this office, but have seen no improvement.

I canceled a appointment because of bad weather on Dec 5 2023. two days later I was charged 75.00 on my debt card. I called to ask why I was charged this fee they said I was a no call no show and they had no record of me calling. And then I asked for them to fax my DR my results they said that they couldn't do that. I not blaming the Dr. It is there service you have to talk to because none them know what they are dong.

Below zero stars! Unprofessional and dirty office. Customer service indifferent and uncaring. Billing is awful. I paid my balance and continue to be harassed and threatened due to a “computer glitch” that they have no idea when it will be fixed.in the meantime I show an outstanding balance since January. Awful experience.

I cancelled before going in for a procedure because all of my experience leading up to the actual surgery date gave me a very bad feeling. So, while the doctor in the KS location may be good, I have no idea. What I can say is that my first appointment took 3 hours - 1 hour in the waiting room because they couldn't let me in until they got approval - they had to wait for some approval from corporate that my credit card went through even though they could see it went through. I was the only person in the waiting room and the only patient in the offices. You cannot really deal with the treating office directly because they are only open 2 days a week. When you call the local number, you go to a general customer service center where no one can really help you and (1) get disconnected, (2) are put on perma hold, or (3) get zero helpful information. They are SLOW to submit paperwork to insurance companies for pre-approval. Even though they claim they do it immediately, they really take about a week and then they have to re-submit because they missed filing requested paperwork. Oh, they also submit using FAX, an outdated method that insurance companies kick to the bottom of the approval pile. Don't even try changing your appointment times even if your doctor says customer service can do it for you. Nope, customer service reads off of a script and can't or won't help you. After spending HOURS on the phone with these folks, I punted - with USA Vein Clinics, you are a merely a number with a pocketbook, not a patient. I can't believe my primary doctor referred me to this outfit! Do yourself a favor and save yourself anxiety by avoiding this company.

If I could give zero stars, I would. This is, unfortunately, what I believe is coming to health care in America. The physicians have no control over anything. They work for corporate goons, who couldn’t care less about you. When you want to make an appointment, you can’t do it at the office. You have to call the call center, which is staffed by morons with room temperature IQs. I doubt it’s even in the United States. Trying to make an appointment is excruciatingly painful. I have an insurance plan that is accepted anywhere. While that’s unique, it’s certainly not unheard of. I was a patient of Vein Clinics of America, and had treatment by USA Vein clinics before they fired all of the old employees. When I tried to make a new appointment to finish my treatment, they told me they don’t have a physician that is on my insurance plan.Run like hell. Don’t go here. This company is a disaster to deal with.

This company deserves a 0. I cancelled 2 appointments with the clerk at the office on Wells Street in Chicago. Imagine my shock when my debit card was charged $250. For a "no show" fee. I called numerous times and still nothing has been done. Said it was in review and a supervisor would call. Didn't happen. Also, they call like "stalkers" to try and get you to rebook. I didn't like the doctor and will never return. It used to be Vein Clinics of America and I never had a single problem with them in 30 years. This company is bottom of the barrel and my advice is to go elsewhere. I will also file a complaint with the better business bureau and advise BC/BS how I am being treated. Update: I did sent an email to the email noted in their reply. Haven't heard a thing from them. Nice try.

After I filed a complaint with my state Board of Health, and the investigation was complete, the bill was considered to be paid in full, since "I was so unhappy with their service".Customer Service is non-responsive. I made the appointment thinking it was Vein Clinics of America, who provided fabulous service. I found out it was not the same business when I arrived. I was taken for my scan and then told to wait in a room for the doctor. A technician came about 15 minutes later and said the doctor was busy and it might be a while. Another 15 minutes passed, and another technician came in and said he was probably not going to be able to see me today. Ok, it's a medical office and emergencies can happen, I left. The office called to schedule appoints with me, but they had already made the appointments and were just telling me the dates. I was not available on some of the days so the person said ok and she changed them to other days I was also not available. They did not seem willing to make appoints with me, just for me when it suited their schedule so I cancelled all appointments. I decided to find another provider. I received a bill for the scan AND a Doctor visit. I called to ask for my medical records and the customer service agent said she would get them to me ASAP. I said I would not pay the bill for an office visit when I did not see the doctor. She promised to look into my situation. One month later I have received the bill again. I went to the office and asked for my records, I was told I had to request them from the medical records department and that it might take a while. I was also told I could not pay my bill in cash. Today I called customer service, and they would mail me my records, it might take a month to get them to me because that department is overburdened with work. I told them I would pay my bill when I received my records, and they threatened me with a bad credit report. I was told I had to pay for the doctor visit portion of the bill even though I never saw him, and he never called me, as it was how the bill was divided into a scan and an office visit with the doctor. They were quite willing to set up a payment plan. They also kept repeating the same phrases as if they were reading from a script, not actually talking to a live person on the phone. Think twice before using this company.

There was an unauthorized charge made on my account after I had paid half of my bill the day before. I called the billing office and spoke to a angry, disrespectful , dismissive woman