Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
33 reviews
USA LabSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
In 2010, we started as a small family-owned business specializing in renewed lab equipment. With just one rack in a hallway, our passion for helping people drove us forward. With 5 employees, we moved into a 12,000 square-foot facility just 1 year later. As we grew, our commitment to providing affordable prices and exceptional service remained at the core of our business. In 2016, we expanded our offerings and adopted the name USA Lab, solidifying our dedication to delivering high-quality lab equipment to laboratories nationwide. Our relentless pursuit of customer satisfaction led to further growth, and in 2022, with 18 employees we moved to a 30,000 square-foot facility to better serve our expanding customer base.At USA Lab, we believe in more than just transactions – we strive to build lasting partnerships. Our success is grounded in our commitment to your success. We take pride in being your trusted source for lab equipment, ensuring you have access to the tools you need at affordable prices. Our team of dedicated professionals shares a common goal: to support scientists, researchers, and innovators like you in achieving your goals. We are grateful for the trust and support you have shown us, and we look forward to continuing our journey together.
USA Lab (usalab.com) has 33 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 29 reviews with 5 stars · Clear filters
I ordered a part. It never arrived and they reimbursed me. Thank You.
By Vincent
Response from USA Lab· Apr 11, 2025
Hi Vincent, we’re really sorry to hear this. That’s not the experience we want anyone to have. Please reach out to our support team again, we’d love a chance to make things right and turn this around for you.
Easy purchase and great shipping.
By Patrick O.
Response from USA Lab· Apr 11, 2025
Thanks, Patrick! We love to keep things easy and get your equipment to you fast. Appreciate the support!
Item was as described and well crafted. It has become my daily coffee mug and I am enjoying using it. I didn’t see any documentation with it if it was dishwasher safe, so I have been hand washing it. I would recommend this mug to a friend.
By Troy M.
Response from USA Lab· Apr 11, 2025
Thanks, Troy! That’s awesome to hear, it’s an honor to be part of your daily coffee routine. Enjoy every sip!
Great product, quick delivery
By brook M.
Response from USA Lab· Apr 11, 2025
Thanks so much, Brook! We’re glad everything got to you fast and just right. Looking forward to helping you again soon!
USA Lab was great to do business with. Site provided a thorough description of the product, including stock status and shipping time. Good followup on order status and shipment tracking. Received product was exactly as described and packaging for shipment was exceptional, with obvious care taken to protect product from drops and other rough handling. Very satisfied!
By Ken A.
Response from USA Lab· Apr 11, 2025
Ken, you just made our day! Thanks for the kind words and for noticing the little things, we’re all about those smooth orders and safe deliveries. Let us know if you ever need anything else and have a great day!
