USA Equipment DirectReviews of usaequipmentdirect.com

Found the product I needed and ordered. However, because we are not present at all times I requested a notification on deliver as close to delivery time as possible. However, I was informed that such a phone call or text would cost an additional charge of $40. I immediately cancelled my order. Located the same product for less with a call one hour in advance.

Absolutely NO customer service. They told me to contact UPS myself with the tracking number of my $500 rice cooker that was in very bad shape upon delivery. They said they would do nothing.

Very slow shipping. I was also way overcharged on UPS shipping.

I order a cook top form your company need it really bad but here it is 8 days since I ordered it and I have not even gotten an email with a shipping date or any information. I called yesterday and was told by the gentlemen he would check into it and email me the information. Never heard from anyone. Kelli Spring KFC Shiprock

Too bad .customer service the worst. Never reply your emails or give you any update on your order. Never buying again here

I received a broken grease trap. I contacted your company immediately. I was told to send pics and did so. I've made numerous call that have gone un-answered. No one has contacted me to pick up the broken grease trap. I'm out over $400 dollars and still have no grease trap! Someone needs to contact me ASAP!

I ordered a delivery ,and it was supposed to be delivered July 26th 2017 ,but I have not received anything so far .

we called before we ordered and specifically asked if the sink we wanted was in stock and ready to ship and were told yes it will ship for sure on Monday July 10th. On july 13th we received an email saying it was still in Atlanta! We are on a schedule and were driving to Montana from Alberta, Canada to pick it up along with another order from another company that has arrived! It's July 17th and it's still somewhere in Salt Lake City...for more than 3 days!!Not happy...