Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
532 reviews
Bilt Labs | Custom Orthotic InsolesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Here are Bilt Labs ( Formerly URthotics.com) we provide premium custom orthotic insoles for individuals, doctors, chiropractors and other specialist nationwide. As a small business located here in the US with over 25 years of custom orthotic experience, we understand the importance of excellent customer service and quality orthotics. Whether you have Plantar Fasciitis, Flat Feet, High Arches or other foot pain, our team is well versed in creating insoles to help improve your foot health. Our orthotics are all medical grade and each pair is overseen by our double board certified Podiatrist and made from the molds of your feet for your specific needs.For any questions feel free to visit:www.biltlabs.com or @ 888-506-7846
Bilt Labs | Custom Orthotic Insoles (urthotics.com) has 532 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 497 reviews with 5 stars · Clear filters
I have ordered inserts in the past and this order was a reorder. I feel very satisfied with the quality of the insert. I had inserts from the foot dr before and they were very expensive, these inserts are the same as I received from the dr and way less expensive! I am very satisfied and would recommend.
By Gloria
Great customer service. Very responsive and taking initiative to follow through on open ended items. The orthotics themselves are the best out of 4 other companies I've tried. Great cushion and support - A complete game changer for me as I'm able to enjoy things I had to stop because of foot pain
By Christopher P.
Makes my feet feel great
By Kenny B.
The orthotics I ordered arrived promptly, were a cinch to insert and, after a day or two of wearing for several hours, completely relieved the chronic pain from my increasingly severe sciatica. I now lead an active, pain free life and walk (on some pretty rough trails at times) for at least an hour a day without pain or (so far) having to rely again on my semi--annual cortisone injections which had recently been becoming less and less effective. I have now put the inserts into 9 pairs of sneakers, hiking shoes, dressier shoes and boots with similar results.
By Joan from T.
I've had two great experiences with Bilt Labs. 1. Customer Service- The customer service is absolutely excellent. I placed an order on Christmas day, trying to use the rest of my FSA funds but I accidently used the wrong card. The day after Christmas, at 8am, I had a return call from the company and my refund was processed. Thank you! 2. The product- I have been active all my adult life, however in my early 40's, I began suffering from fallen arches. The pain nearly forced me to limit my activities until I found affordable custom orthotics from Bilt Labs. The orthotics not only relieved foot/arch pain, but also reduced hip and knee pain. I purchased two pairs for myself and two pairs for my husband. The products are an excellent buy, and are about 50% cheaper than you'll find from a doctor's office.
By Kimberly M.
Got orthotics about a year ago, they worked amazing. Was due for a new pair and was having trouble accessing the website, the person who responded via email sent me a quick link for my discounted second pair and I was able to check out in minutes. Super easy!
By Luana C.
so much better walking on these insole compared to anything else l have tried.
By peter C.
Just as good as my Rx orthotics at a fraction of the .price.Have hiked menu miles with no problems for 3 years.
By Robert B.
