Bilt Labs | Custom Orthotic InsolesReviews of urthotics.com

They delivered as expected. They responded to my questions on time, Laura was especially nice.

Laura was great at answering my questions. She was knowledgeable in knowing that I needed a new return label, and she emailed it to me right away.

Laura listened to my concerns without judgement. She was knowledgeable about how best to proceed. She went above and beyond, offering suggestions and guidance to alleviate the issue.

I called in after hours and Laura saw the call history and called me as soon as she got into the office to get my needs taken care. She got me a pair of orthotics in the mail and was very professional and polite.

Great customer service so far! Before I even received my orthotics, Laura reached out to me to answer my inquiries regarding sizing and provided me with every option imaginable. Bilt Labs will work with you to get your sizing right whatever it takes, right down to you mailing them the actual orthotics of the shoes you are wearing, and tailoring them to match... Thanks Laura for letting me know!

Laura provides excellent customer service and follow through!

1. I would like to say your representative Laura is awesome. 2. Ordering and returning my foot mold were really easy. 3. getting notification of every process of my order is great. 4. I can't wait to try on my new inserts made just for me and maybe no more foot pain going forward. Ordered on 7/18/25 BILT LABS rec'd on 7/28/25 Estimated ship out date 8/26/25 (B-Day)

Bilt Labs, especially Laura, went above and beyond to try and get my orthotics to fit my left foot. I can't explain why we couldn't get it to feel good but they did everything they could. Their customer service was outstanding. My main contact was Laura and she was my advocate. She tried to help me more than anyone from any other company. Thank you!